Annual work summary of water supply company

Water supply company annual work summary 1

20xx is about to pass. Looking back on this year, with the care and cultivation of the company leaders and the support and help of my colleagues, I am keen on my job. Strictly demand yourself and perform your job responsibilities in accordance with the company's requirements. I have further improved my thinking and have a deeper familiarity and understanding of my job. The work situation over the past year is now summarized as follows:

1. Ideology

As a young corporate employee, he consciously improves his enthusiasm for learning. Conscientiously study and understand the spirit of the "18th National Congress" through TV news, the Internet, and magazines, conscientiously implement the party's basic line, principles, and policies, and use this to guide personal words and deeds. Ideological understanding and improvement have made me understand that no matter what I do, I must try my best.

2. Work

During this year, I basically completed the following tasks with a serious and responsible work attitude:

1. Good water bill calculation

Review work to be accurate. The water consumption situation of customers is analyzed every month. If the water consumption changes significantly, the convenience service team will be notified in a timely manner to analyze and find the reasons, and communicate with customers in a timely manner to solve the problem.

2. Enthusiastically provide business consulting services to customers.

Care about customers, think about what they think, do their best to solve customers' problems, and do their best to provide customers with consultations. Answer all questions, respond promptly, and provide customers with high-quality and dedicated services.

3. Complete the entry and printing of the meter reading process sheet before monthly meter reading. Register new user cards at the beginning of the month, update the filled user cards, and user information. Reorganize and fill in.

4. Send text messages through the information platform to notify water customers to pay their water bills in a timely manner. Users with arrears will be urged to pay within the specified time limit. If the arrears exceed two months and refuse to pay, they will be reported to the convenience service team for water supply rectification.

5. Register and update the names and contact numbers of water customers. At the end of the month, sort out the new customer information for the month, print it and archive it.

6. Convey detailed water fee collection reports to some township post offices by sending emails, etc.

to provide detailed water use information for customers in distant areas.

3. Future plans

Summarizing the situation of this year,

Although I did not make any major mistakes at work, I still fell short of the requirements of my superiors. There is still a certain gap with the expectations of colleagues, there are still deficiencies in some aspects, and individual work is not perfect enough. In the future, I will work hard to find out the deficiencies in my work so that I can improve them in future work, carefully study work-related documents and materials, master professional knowledge, improve my work ability, strengthen my sense of work responsibility, and constantly summarize and reflect, Improve business level and work efficiency to adapt to the development of the times and enterprises, and progress and grow together with the company. Annual work summary of the water supply company 2

In accordance with the company's overall work deployment in 20xx, and combined with the various work indicators for 20xx issued by the company, first of all, based on the completion base of the 20xx annual indicators and the actual overall operating work, the annual Indicator inventory and accounting, station areas were decomposed according to the company's annual index improvement rate, and staff at each station were reasonably allocated. All positions in the institute implemented a two-way guaranteed linkage system between indicators and job responsibilities, and implemented an annual budget system for maintenance work materials and working hours. Maintenance personnel The region implements annual independent accounting. At the same time, responsibility letters for annual, economic indicators and responsibility indicators were signed with personnel at each position. Through the actual operation of various operations, the water supply operation and management work in 20xx is now summarized as follows:

1. Completion of annual water sales volume and charging indicators

1. Within the year All inspections are subject to periodic management, water meters are subject to an isolation management mechanism before installation and replacement, and corporate households and specialized households are subject to fixed monthly inspections.

Monthly periodic inspections are implemented in general business areas and residential water users, which further strengthens water meter management and achieves a system of three seals and one level of operating water meters. Through actual operation, as of June 20xx, the cumulative water sales volume was: 1,838,648 tons, Among them, the water sales volume of enterprises was 506,979 tons, the water sales volume of residents was 1,159,872 tons, and the water sales volume of special industries was 20,417 tons.

2. All collections during the year are collected monthly. In single settlement (that is, bills are issued at the beginning of the month and accounts are settled at the end of the month), all residential households and corporate cash accounts in the building implement water pre-deposit and purchase management methods. As of June 30, 20xx, the water fee to be issued is 6,284,066.76 yuan. As of June 30, the water fee collection amount was 4,758,545.27 yuan, of which enterprise fees were 2,423,441.21 yuan, bungalow residents' water fees were 369,360.85 yuan, and building fees were 1,417,893.06 yuan. , the community water fee is 262,936.80 yuan, the small infrastructure water fee is 9,337.30 yuan, and the water fee to be collected is 638,000 yuan). Other units to be collected are in the process of calling for payment, and the annual settlements are all in place.

2. Report on the collection of sewage treatment fees

According to the requirements of the municipal government and relevant departments, complete various account establishment and card business comprehensive work within the specified time limit, and vigorously carry out We have publicized the laws and regulations on the collection and payment of sewage treatment fees. Through actual operation, as of June 30, 20xx, the cumulative sewage treatment fees collected were 285,454.45 yuan, of which the sewage treatment fees levied by corporate households were 206, The sewage treatment fee for building residents is 78,514.94 yuan, and the sewage treatment fee that has not yet been reconciled with the financial department is 155,011.60 yuan.

3. Acceptance and maintenance work report

1. As of June 30, 20xx, a total of 3,680 cases of acceptance work have been completed, including 1,846 cases of water quantity verification, increase or decrease in population changes 107 cases, including 360 changes in the nature of water use, 50 changes in transfer procedures, and 1,317 repairs (including 1,030 building repairs and 287 bungalow repairs).

2. There were no hierarchical petitions during the year, and all were recognized by users. Maintenance personnel can overcome various difficulties in maintenance work, actively go deep into reality, work together, and strictly follow technical requirements. The maintenance work tasks were completed with high quality and quantity, without any safety accidents, all of which met the satisfaction of users and won unanimous praise from users.

IV. Report on the transformation of the secondary water supply network and water meters outside the home in 20xx

At the beginning of the year, according to the overall batch arrangement of the company's secondary water supply external network and water meters outside the home in 20xx, According to the technical requirements of the Production Technology Department, the renovation was carried out according to the original fixed model, and a temporary renovation coordination and supervision team was established to do a lot of coordination and explanation work one by one. As of June 30, 20xx, a total of 35 buildings in 10 communities had been completed. The transformation work of 2902 household water meters has been reviewed and accepted by the company's technical department and all met the technical requirements. A large amount of winterization and cold protection work in the transformation area has been completed, which has been unanimously recognized by users in each region. It has laid the foundation for the transformation work in the second half of the year and completed Comprehensive reconstruction work of 400 linear meters of secondary water supply external network with a diameter of 2 inches.

5. Work report on the secondary water supply takeover situation in 20xx

After coordination, as of June 30, 20xx, a total of 10 secondary water supply units have been received and taken over, and the overall takeover work Basically completed, the construction company, the brewery family building, the economic and trade company family building, the land bureau family building, and the China Construction Bank family building have carried out water meter out-of-home renovations. Before December 5, they will all be integrated into the company's normal operation and management system and implemented together. Purchase management has been carried out on-site for the family buildings of the Public Security Bureau and the Grain Bureau. Accounts and cards have been set up directly to implement purchase management. The workers and peasants community and Fangyuan community have issued notices to each household respectively. The takeover work is in an orderly manner. conduct.

VI. Insufficient work in 20xx

1. Maintenance technical conditions and testing conditions are insufficient, the technical level needs to be improved, and coordination work needs to be further strengthened.

2. The management of meter boxes and pipe well equipment and facilities in corridors is insufficient and needs to be significantly improved.

3. It is necessary to enhance the responsibility awareness of job personnel and improve the overall management level.

4. The collection of water bills for the floating population in the bungalow area is not strong enough, and the leakage rate is high.

VII. Work suggestions and ideas for 20xx

1. Achieve zero complaints about operation and management within the year, achieve charging standards without water outages, and establish a feedback system for those responsible for accepting business.

2. Through operating market positioning for nearly three consecutive years and laying a solid foundation, the overall operation should be transformed from management-oriented to service-oriented.

3. A water supply situation communication network needs to be established in each business area, and voluntary supervisors for business work should be hired to improve the overall business level.

4. Implement annual targets for water volume and water charges to the end, and strive to exceed the operating target of 6 million yuan. Water supply company annual work summary 3

Water is the source of life and the lifeblood of economic development. In recent years, the district water supply company has always taken serving people's livelihood and economic and social development as its starting point, closely following the work arrangements of the district committee and district government, firmly establishing the service concept of "starting with user needs and ending with user satisfaction", and constantly strengthening the service concept of all cadres Employees have a sense of responsibility that is good at their jobs, fulfill their responsibilities, dare to take on responsibilities, and have the courage to practice. They take multiple measures to ensure that the city's water supply pressure is sufficient and the water quality is excellent. The tap water qualification rate has always been maintained at 100, and the water quality indicators have reached a high level in the water supply industry.

First, continuously enhance water quality and water pressure monitoring capabilities. The water supply company has set up multiple water quality testing points based on the layout of the urban water supply pipeline network. It strictly conducts routine testing once a day and full analysis once a month, and regularly submits water samples to the xx City Water Quality Testing Center for analysis. While conducting laboratory analysis of incoming water, outgoing water, and pipe network water, the company's three water plants also regularly conduct real-time testing of water quality turbidity and residual chlorine in outgoing water, so that the quality of outgoing water is always under strict monitoring. In order to ensure that the water supply pressure is sufficient, the water supply company has set up multiple remote monitoring points for pipe network pressure within the water supply range to monitor the entire pipe network operating pressure in order to scientifically analyze water pressure fluctuations and scientifically adjust the water supply dispatch plan in a timely manner. Make sure the water supply pressure is normal.

The second is to continuously increase environmental protection efforts in water plants. The water supply company insists on starting water quality from the source water and the water production workshop. It regards the sanitation work of the water plant as a top priority, implements sanitation responsibility management, and ensures full-day cleaning to ensure no blind spots in sanitation. Based on the actual situation of the first water plant, specialized personnel are arranged to regularly clean up algae and garbage generated in the river and riverside, and to stop laundry, fishing, grazing and other activities near the water source, ensuring the safety and sanitation of the source water, and eliminating Water bodies may have hidden dangers of odor during high temperature seasons.

The third is to continuously strengthen the safety protection of water sources and water plants. In terms of water intake management at water sources, we fully implement patrol measures and assign responsibilities to individuals. In addition to installing warning signs at water sources, we also cover and seal the water intake heads and install protective fences to further improve the safety of water sources. level of prevention. At the same time, more than 30 high-definition surveillance cameras and two sets of off-site synchronous backup computers were installed in the water plant's sedimentation reaction tank, dosing workshop, chlorination workshop and other workshops, further improving the reliability of safety precautions.

Fourth, organize business training regularly to enhance emergency response capabilities. The water supply company insists on regularly organizing business training for cadres and employees, constantly enriching the professional skills and practical operation capabilities of cadres and employees, and laying a solid foundation for ensuring safe water supply. In May every year, the water supply company organizes cadres and employees of relevant departments to carry out emergency drills on water pollution, chlorine leakage, and fire safety, constantly improving the cadres and employees' risk prevention awareness and practical ability to respond to emergencies, providing a strong guarantee for safe water supply.

"Let the society be more assured and users more satisfied" is the service tenet that the water supply company has long adhered to. All water supply workers use their hard work to form a trickle, providing a clear path for the economic and social development of the region. source.