Effective methods of complaint communication

Relevant channels for China Unicom to accept external complaints:

1. Users of China Unicom can call the customer service hotline 100 10 to communicate if their rights and interests are infringed during use. Switch to manual service according to the prompt, and then inform the problem in detail and clearly. There will be a dedicated customer service staff to solve the problem.

2. Complain through online complaints. You can go to the website:/to make online complaints.

3. Call the Ministry of Industry and Information Technology 12300 for telecom complaints.

After the above channels are accepted, Unicom customer service will reply in time and contact you in time to feed back the processing results.

Extended data:

China Unicom is committed to improving customer perception and reputation in an all-round way, and introduces NPS evaluation to monitor all majors and units of the company, so as to promote the company to understand customers, adapt to customers and upgrade all majors for customers.

You can complain in the following situations:

1, the mobile phone/fixed line is forced to open or cancel the service without the explicit consent of the user.

2. Unexplained phone charges or billing errors occur in mobile phones/fixed lines.

3. There is something wrong with the cell phone signal (high drop-off rate, slow Internet access, etc.). ).

4. The operator maliciously induces the user to open the business or fails to provide the business description to the user.

5. Broadband speed limit or hijacked by telecom DNS or routing.

References:

China Unicom official website-customer service center