Joke Collection Website - Blessing messages - How to complain about Beijing Health Treasure Pop-up Window?
How to complain about Beijing Health Treasure Pop-up Window?
1, and start the complaint at least 2 days in advance. Generally, the period from appearance to elimination of abnormal pop-ups is about 48 hours. In order not to affect the itinerary, please start the complaint operation at least 2 days before returning to Beijing, such as 1 1 returning to Beijing and starting the complaint on the 9th.
2. It is confirmed as abnormal pop-up. Open Beijing Health Bao and my health code for self-inquiry. If a pop-up window appears, the number of the pop-up window will be displayed after the title of the pop-up window. When you leave Beijing, it's usually a pop-up window.
3. Report to the community where Beijing is located. The community has no authority to deal with the situation that the parties are not in Beijing, and it is ok to communicate without emotion, just to ensure that the procedures are correct and fill in information such as whether to give feedback to the local community.
4. Submit online complaint materials
Find the online appeal portal. Wechat searches the official account of "Beijing 12345", finds "public opinion direct", and opens "health treasure coding status and pop-up error correction".
5. Fill in the basic information truthfully. Pay attention to truthfully fill in the content of communication with the community to ensure the correct procedure. After completing the basic information, you need to upload the following screenshots of self-certification materials.
6. Upload as many self-certified screenshots as possible.
National government service platform. Wechat searched for "National Government Service Platform", and the screenshots retained the query results such as "Epidemic Prevention and Health Information Code Service", "Communication Big Data Travel Card", "Self-inspection of peer secret contact personnel", "Inquiry of epidemic risk levels in various places" and "Inquiry of nucleic acid and antibody detection results".
Beijing health treasure. Wechat searches for "Beijing Health Treasure", and the screenshot retains the "nucleic acid vaccine service query", which is repeated with the "nucleic acid and antibody test result query" in the previous step, but Beijing has this requirement, so just follow the requirements.
6. Ensure that the latest complaint materials are submitted once a day to avoid overdue. Submit it up to three times a day. If the materials are complete, one time is enough, and there is no need to submit them repeatedly in a single day.
Apply for manual filing
7. Be sure to get through the manual customer service of Beijing Municipal Government. Call the Beijing municipal government service hotline 0 10- 12345, turn 2, and answer the manual customer service. There is a high probability that you will directly prompt for a busy tone and then hang up automatically. Don't worry, don't give up, keep repeating the operation until you get through to the manual customer service. From the actual experience, the manual service time is from 8: 00 a.m. to 8: 00 p.m. 10 p.m., and it may be judged that it is online 24 hours, which has not been actually verified. Even if it is too early or too late, manual customer service is not easy. There must be a lot of incoming calls recently.
Explain the situation truthfully to the manual customer service. After connecting to the manual customer service, truthfully explain the situation, and the operator will ask for your basic information, and then report it to another platform, which will be related to the materials you complained about online before.
8. Apply for expedited processing. If you are in a hurry, after a period of time, say, 2 hours, and then call you manually, he will mark your problem as urgent. Note that what human customer service can do is to record and submit it to the platform. They have no direct operating authority, so don't bring emotions when communicating. Don't worry too much, they can see all your phone records and wait patiently. Fast is 10 hour, slow is basically processed within 48 hours. Keep a good margin and wait patiently.
First, how to change the photo of Health Treasure? 1. Open WeChat and click the search button. 2. Then search for Health Treasure to enter. 3. Then click on my health code to query and enter. 4. Then hold the photo still. 5. Then click OK. 6. Then click the "Start facial recognition verification" button. 7. Then check the agreement and click the Next button. 8. Then the face is aligned with the circle, and the recognition is completed. 9. Finally, Health Bao can successfully replace the new photos. Second, the health treasure pop-up window 3 elimination strategy: 1, you must first determine whether there is a serious epidemic in your area. If there is no star in the travel code, the probability of successful appeal will be much higher; 2. Enter the official WeChat account "Beijing 12345", click "Public Opinion Direct", select "Health Treasure Coding Status" at the bottom, and enter the form page to fill in your itinerary information; 3. Take the initiative to call the epidemic prevention staff of the community neighborhood Committee and tell them what you have encountered. At this time, they will say, because you are out of town, you can't be operated on. It doesn't matter, because the information you submitted on "Beijing 12345" will eventually be confirmed by the community. Say hello first, and communication will be better in the future; 4. Wait. "Beijing 12345" WeChat official account personal center has "inquiry handling". Go in and check every two or three hours. If the status changes to green "Feedback", there is basically no problem. 5. If there is no feedback all the time, you can call 0 10- 12345 to complain about the manual service, or you can go to Weibo Aite "Beijing 12345" to complain. Legal basis: Article 41 of the Emergency Regulations on Public Health Emergencies, the local people's government should do a good job of prevention and implement relevant health control measures for the floating population in areas where infectious diseases are erupting and prevalent. From the perspective of risk prevention, administrative organs can only make effective decisions and do a good job in prevention and control if they have as comprehensive risk information as possible.
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