How will swans complain when they come home?

Legal analysis: Swan can call 123 15 to complain to the consumer association after returning home. Usually it will be processed within seven working days. However, it is normal to exceed the acceptance time, because there are many consumer complaints now. The administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer complaint, handle it and inform the complainant: 1. Complaints that meet the requirements shall be accepted and informed to the complainant; 2. Do not accept the complaints that do not meet the requirements, and inform the complainant of the reasons for not accepting them. The following are the steps for reporting complaints on 123 15: After the consumer complains to 123 15, the Consumers Association will organize the merchants to negotiate and solve them. If the negotiation between the merchant and the consumer is not good, the consumer association will report the matter to the administrative department for industry and commerce. 123 15 means that the consumer association itself will not impose any punishment on the merchant. 123 15 Consumers Association mainly plays the role of public opinion supervision. 123 15 itself is not an administrative unit and has no power of administrative punishment. Therefore, for businesses that infringe on consumers' rights and interests, it plays a regulatory role in the middle. If the adjustment fails, it will be handed over to the industrial and commercial department or other internal institutions for punishment.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:

Negotiate and settle with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(five) to the people's court.