Telecom users say that suspension of service means downtime? Arrears? Or stop to protect the number?

Hello, it's my pleasure to serve you!

According to your description, this language prompt appeared. In most cases, your friend is shut down because his mobile phone is in arrears, so he can't answer and make calls. However, this will also happen if the user handles the loss reporting business himself.

If you want to know more, please come to Zhihu platform of Anhui Telecom or online business hall of Anhui Telecom to ask questions, and there will be more professional customer service to answer your questions.

If you are satisfied with my answer, please adopt it and wish you a happy life.