I complained to China Mobile a few days ago to the Ministry of Industry and Information Technology. China Mobile called me and asked me to agree to withdraw the complaint. I never agreed to withdraw t

I complained to China Mobile a few days ago to the Ministry of Industry and Information Technology. China Mobile called me and asked me to agree to withdraw the complaint. I never agreed to withdraw the complaint. Today I received a notice from the Ministry of Industry and Information Technology that I would withdraw the complaint.

You file a complaint with the Ministry of Industry and Information Technology. The Ministry of Industry and Information Technology will send the complaint to the provincial-level unit. The provincial-level unit will send it to the municipal-level unit. The municipal-level unit will send it to the agent. The customer service or agent of the municipal-level unit will contact you. Communicate and negotiate until you agree to a settlement, and they will provide feedback to you that you have withdrawn the lawsuit.

In your case, you may have made a mistake somewhere in the middle.

If the problem is small, try to resolve it through negotiation and the compensation will be sufficient.