Alipay customer service fraud SMS

What if I encounter fraud? Submit a complaint

If you paid the money, but never received the baby and the seller could not contact you, or the baby you received was seriously inconsistent with the description and the seller refused to return it, please submit a complaint to Taobao immediately after 3 days of trading. The complaint channel is the treasure I bought from Taobao-complaint.

If there are any differences between the seller and the seller, please keep the goods you received as they are, entrust the authoritative quality appraisal department to appraise the goods you received and provide the corresponding appraisal certificate to Taobao, and we will make a judgment according to the appraisal results received.

Retention certificate

Please remember to keep your bid, remittance voucher, correspondence with the counterparty, evaluation results and other information.

report to the police

If it has been determined that the other party's behavior constitutes a crime of fraud, and the amount reaches the threshold of 600 yuan stipulated in China's criminal law (the other party is suspected of criminal fraud), you can report the case to the public security organ. According to the provisions of Article 84 of China's Criminal Procedure Law-"Any unit or individual has the right and obligation to report to the public security organ if it finds criminal facts or suspects. The public security organ shall accept reports, complaints and reports. If it does not belong to its own jurisdiction, it shall be transferred to the competent authority for handling, and the informant, complainant and informant shall be notified.

Please bring the relevant documents in the transaction to the network supervision department of the local public security organ to report the case. In this regard, I suggest that you entrust a lawyer to help you better safeguard your rights and interests. You can also protect your legitimate rights and interests through civil litigation. At the same time, you can bring a lawsuit to the court where the other party is located. You don't have to go to the other party's place in person, but you can entrust a lawyer to conduct litigation in a different place. Taobao will provide assistance after receiving the official letter from the police.

Keep calm

After discovering that you have been cheated, please be sure to keep calm and provide relevant vouchers in time, contact customer service to initiate a complaint or report to the public security organ, and posting your own experience of being cheated and the relevant information of the seller in the forum will not only help, but will disturb others and bring difficulties to solving the case in the future. At the same time, publishing other people's personal information at will may also lead to complaints.

Please don't provide your relevant evidence to strangers, even if the other party claims to help you report the case centrally, so as to prevent the suspects from collecting and destroying the evidence.