What privileges do Unicom Samsung users have?

The privilege of Unicom's three-star users is:

1, giving priority to the business hall-no need to queue up;

2. Dial 100 10 for priority access-quick connection;

3. Open international roaming and international long-distance without advance deposit-travel abroad without advance deposit, and easily open the international roaming function;

4. Free card replacement for mobile services-free card replacement;

5, mobile business emergency boot-don't worry about downtime;

6. Birthday greetings-birthday greetings;

Selection criteria for star users:

(a) using comprehensive value scoring method and special scoring method to evaluate:

1. Comprehensive value score classification method, which calculates the comprehensive value scores of individual users of mobile services and sorts them from high to low, and divides customers into five-star, four-star, three-star, two-star and one-star in turn according to the nationwide unified value score classification threshold.

2, special classification method, divided into VIP customers and loyal customers.

(2) Calculation method and grading method of comprehensive value scoring method:

1, the comprehensive value of individual users of mobile services = ARPU value score × network age score.

The ARPU value is the average billing income of individual users of mobile services in recent 12 months (for customers who have been online for more than 6 months but less than 12 months, it is calculated according to the average billing income of mobile services from the month when they access the network to the natural month before the rating month), and the ARPU value score is calculated according to 0 yuan 65438+ 1 minute. Calculate the net age score according to the following table:

2. Scoring method: According to the comprehensive value scores of individual users of mobile services from high to low, the scores of comprehensive value of recorded points are ranked at 5%, 10%, 15%, 40% and 30% respectively.

3. According to the rounded grading threshold, customers are divided into five-star, four-star, three-star, two-star and one-star customers according to the comprehensive value score from high to low, and graded by using the national unified grading threshold.

4. Evaluation method of VIP customers: Important customers among group customers (natural persons who use Unicom mobile services) who meet specific administrative levels or key groups are specially evaluated as "VIP customers" and enjoy the service privileges of "VIP customers". The evaluation of VIP users should follow the provincial audit mechanism. (See Chapter 8 "Measures for the Administration of VIP Users")

5. Evaluation method of loyal customers: Individual users of mobile business who have been online for 5 years or more are specially evaluated as "loyal customers" and enjoy the service privilege of "loyal customers".

6. Every individual user of mobile business who participates in rating has three marks in the system: "1-5 stars", "VIP customer" and "loyal customer", and all the rating results of the three users are informed to the customers; And according to the order of "five-star customers", "VIP customers", "loyal customers", "four-star customers", "three-star customers", "two-star customers" and "one-star customers", we will adopt the principle of being high and enjoy the corresponding service standards.