What if Amazon doesn't receive the two-step verification code?

1. Check the network: Check the network to ensure that the mobile phone network connection is normal. If there is a problem in the network, the short message cannot be received normally, which will affect the use of two-step verification.

2. Check the mobile phone number: Make sure that the mobile phone number bound in the Amazon account is correct and you can receive SMS.

3. Contact customer service: contact Amazon customer service to reflect your problem and provide Amazon account number and related information.