Model essay on personal work summary of network sales staff

Work summary is a meaningful written report. Doing a good job of summing up the work in each working period will greatly open up the next step. The following is a summary model essay of personal work of online salespeople compiled for you, which is for reference only and I hope it can help you!

The personal work summary (1) of online salespeople in xxx company mainly focuses on market development and sales, and has worked for X months, and has been fully integrated into this group. Although there are some problems in X months, we have tried our best to solve them. The following is a summary of my online sales work in the past three months:

First of all, in order to reduce the cost, the main measures should be taken: further broaden the purchase channels, find a number of suppliers, compare the price and quality, and choose suppliers with high quality and low price; Thrift, save money, avoid waste, and the design of the engineering scheme should be reasonable; Internal friction is reduced, and daily expenses, water and electricity, daily office consumables, especially paper and vehicles, should be thrifty.

Secondly, it is also the most important part-cultivating consciousness, strengthening service consciousness, establishing competition consciousness and cultivating market creation consciousness. We are a service-oriented company, which can win the market and win the trust of users with the help of services. There will always be competition between colleagues and enterprises. If you don't improve your business level, you will be eliminated by the company, and if you don't develop, you will be eliminated by society. In recent years, the competition in consumables market is fierce, and the situation will be more severe this year.

The improvement of business level and staff quality is very important, which is related to the development and destiny of the whole enterprise. Business level affects work efficiency; The quality of employees directly affects the social status and social image of enterprises. Such enterprises can only make progress and develop if they have high-quality and excellent technical teams and good work plans and habits.

Strengthening publicity is also an important means and measure of market development.

I. Ways and measures for the business department to obtain profits.

The profit sources of the sales department mainly include: computer sales; Computer consumables; Printer consumables; Typing and copying; Computer network school and other businesses related to the computer industry. This year's main goal: to develop the home user market and seize the office consumables market. Increase publicity for home users, compete for office supplies market with prices, and make small profits but quick turnover. Establish perfect sales files, conduct regular after-sales tracking, seize the office consumables market and strive for greater profits. We still need to do a lot of work here. Delivery must be timely and after-sales service must be good, so that customers can trust us and truly enjoy God's treatment.

Second, the profit channels and measures obtained by the customer service department.

The main profit source of customer service department: xx computer repair station; Printer maintenance; Computer maintenance; Computer membership system. In xx, we were authorized to repair the XX computer. Create xx printer chain maintenance station, so the main goal this year is to unify, standardize and standardize the customer service department, realize self-sufficiency and lay a solid foundation for the service market in the coming year.

The profit target that can be achieved is * * * ten thousand yuan.

Third, the profit channels and measures obtained by the engineering department.

The main profit source of engineering department: computer network engineering; Wireless network engineering. As the local network is basically completed, once the wireless network is popularized, it can bring profit points, which is conducive to the smooth development of computer network engineering and creates a breakthrough point for other departments to carry out corresponding business work. This year's main goal is also the profit growth point-wireless network, and part of the internet access fee is expected to make a profit of * * * ten thousand yuan; The profit of single-machine multi-user system, group telephone and rice selling system is * * * ten thousand yuan; Multifunctional electronic classroom and multimedia conference room * * * ten thousand yuan; The rest of the network engineering part * * * ten thousand yuan; New business part * * * ten thousand yuan; The computer part is * * * ten thousand yuan, and the staff salary is * * *-* * ten thousand yuan. The profit target that can be achieved is * * * ten thousand yuan.

In the pursuit of profit completion, we must ensure the project quality, establish a perfect project acceptance system, and accept the supervision and acceptance of the customer service department, which can motivate the engineering department to improve the project quality and thus better establish the company image.

Fourth, work hard on management, strictly implement the company's rules and regulations, improve work efficiency and service awareness, and establish the company's image in society.

Employees who do not abide by the company's rules and regulations and are lazy will never be soft, and employees who damage the company's image will be dealt with seriously.

Five, establish a relatively perfect and sound management and operation system.

1. The process of scheme design, construction, acceptance and engineering training must be strictly and resolutely implemented, and the customer service department should adhere to the principle of no acceptance and no maintenance.

2, try to build some fixed income groups, such as computer maintenance membership system, and a relatively complete equipment maintenance fee system, and turn some enterprises and institutions with relatively strong strength and economic foundation and commissions into our long-term customers.

3. Visit key customers regularly, provide free technical support and establish friendly customer relations. We should use various means and media, such as our own home page, to publicize the company's charging standards, from leaders to every employee.

4. Service and maintenance can also create profits. In recent years, there are fewer and fewer projects, the profits of computers are getting thinner and thinner, and the competition is becoming more and more fierce. We can make profits from service and maintenance, and we are more optimistic about the computer maintenance market and printer maintenance market outside the warranty period.

What shall we do in the future? I think we must live up to the ardent expectations and support of the leaders and employees of the Information Center, and we must strive to achieve the following two points:

1, put down the burden, hands and feet, and strive to be a qualified deputy manager.

Its job responsibility is to develop the market and business of * * * company. In our work, we must be strict with ourselves, establish a correct outlook on life and values, take care of the overall situation and put the interests of the company first. Never do anything that will damage the image of * * *.

2. Study hard, improve the quality, working ability and professional level, and strive to build * * * into the largest, most comprehensive and authoritative enterprise in Pinggu.

With the deepening of my work, I have come into contact with many new things and encountered many new problems, and these new experiences are all a new tempering process for me. Looking back on the whole X month, I learned a lot: I learned to face difficulties calmly; In the face of setbacks, I learned to look up strongly; Behind the repetitive monotonous work, I learned to think and summarize; When the company's image was damaged, I learned how to maintain it; When misunderstood by customers, I learned how to communicate. The above is the place where I made a slight breakthrough in my work, but this breakthrough does not mean that I can do it well. In the following work, I will constantly improve myself, constantly sum up experience and learn from my failures. Learn their advanced working methods and ideas in the process of working with colleagues; Learn to understand others in the process of communication.

Now we will summarize the work of X months and make the following report.

I. Work aspects

1, do a good job of sorting out the basic information and reflect the customer's situation and information to the factory in time;

2. Do a good job in order tracking: after placing an order, confirm whether the factory arranges the order, understand the production process of the ordered products, determine whether the products can be delivered on time, and finally determine whether the customers receive our products on time;

3. Is the collection of payment, confirm the reconciliation list with the customer and confirm the return, send the billing information to the finance department in time, make the billing, and finally confirm that the customer's finance has received the tax bill, requiring timely arrangement;

4. Maintain old customers, keep in constant contact with them, and know the latest trends of customers' demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them.

Second, the problems existing in the work

1, the coordination ability of delivery time is not strong enough. Some goods with urgent delivery time often cannot meet the needs of customers well, and some goods will take more than 20 days to complete once the delivery time is delayed. This situation has caused some customers to complain. The work organization is not enough, and some mistakes often appear in the work; The allocation and utilization of time is not reasonable enough, which greatly reduces the work efficiency; Can not distinguish the priorities of the work well, affecting the overall process of the work.

2. Due to the lack of product knowledge and the limitation of business level, it is impossible to convince customers well in the process of communicating with customers. In this respect, I need to continue to learn to improve my product knowledge and improve my business level.

Third, self-analysis

Mentality, I have two problems: first, impatience, and second, scattered responsibilities. I need to make further adjustments and changes.

In the intense work, I often have an impatient psychological state. I tried to alleviate this situation, but the effect was not good. Psychology explains that there are many factors that lead to impatience: working environment, self-quality, living habits and working methods. Besides, I think we should start with our living habits and working methods to adjust our impatient psychological state, because the working environment exists objectively, and it is not a one-off event to improve our quality, especially our psychological quality. What I can grasp now is to adjust my working style and living habits.

Decentralization of responsibilities is an important means to improve work efficiency, but it also has its negative side. When the responsibility of a thing is shared by many people, no one thinks it is their own business. Over time, no one will pay attention to it deliberately, and I can feel it around me. I think the best way to overcome this kind of psychology is to cultivate and strengthen our team spirit. Always put yourself in a group position, because there is no me here, only us.

Fourth, the planning for next month.

1. Maintenance of old customers: mainly tracking orders to ensure that Samabara's large goods can leave the factory on time. Do a good job in autumn proofing of Samabara.

2. Do a good job of payment collection. I didn't do well in this respect last month, and the feeling of perfunctory is really unbearable. From now on, I need to be more careful. As the saying goes, everything I say is groundless, and everything must be confirmed.

For new customers, we must act in full accordance with the specifications in the contract. Get the trust and support of new customers as soon as possible.

4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.

The above is a summary of my work in X months. For the shortcomings, please ask the leaders to give more comments and criticisms.

The model essay on personal work of online sales staff (3) has reached the end of the year again, and this year is the X year of contact online sales promotion. Last Saturday and Sunday, I spent time sorting out the number of transactions and customer data of samples sent by online customers in 20xx, 20xx and 20xx years. Although the total effective amount is not hundreds of thousands or millions. However, in terms of the percentage of turnover growth, this year's turnover has increased by more than three times compared with the same period of last year, and it has increased by nearly five times in 12 1 1. The number of samples sent by 12 increased by 63% compared with 1 1; The number of samples sent by 10 increased by 233% compared with 2009. I am really happy to see these data!

Even so, I still have a firm belief in my heart, and insist on using online promotion to increase the publicity of products, so that the achievements of online sales in 20xx will reach a new level.

According to my understanding in recent years, I think the biggest factor for customers to reach a deal on the Internet is to build trust. There are many cost-effective products, customers can find you, and you can also find many peers with advantages. What customers in different places lack is trust in the transaction. With the development of network and network informatization, it has brought us convenience, but it has also produced some crises, and many customers have been cheated by the network. Once bitten, twice shy!

Therefore, while providing customers with efficient services and cost-effective products, we should also eliminate the concerns between customers and our suppliers, so that customers can rest assured and be willing to cooperate with us. The first cooperation in selling products and the subsequent cooperation in using services will win the recognition and trust of customers. While we are shouting honesty in doing business, we should also do our best to prove our commitment with actions.

Job responsibilities and work plan for online sales:

Job responsibilities:

1. Responsible for the company's network management, including the maintenance of the company's main website, information release and update, and website promotion.

2. Manage the online documents of company registered members (free or paid) on other online platforms.

3. Answer new and old customers' online consultation and customer complaint handling.

Work plan:

1. Familiar with the company's products and production capacity; In this way, we can take the initiative when talking with customers.

2. Publish and update company and product information; Xx children's shop website and management.

3. Use the network platform to find and collect customer information; Conduct active marketing.

4. Effect evaluation, the implementation of any plan is fruitful. Only by correctly evaluating your own work can you know what needs to be improved and what needs to be done better, and you can continue to work hard.

5. After-sales service and customer maintenance.

Job responsibilities:

1, through various channels, looking for data and classifying it;

2. Communicate with customers by telephone to find interested customers;

3, visit customers, tap customer needs, and seek to reach an intention.

20xx years have passed. For me, 20xx is an end and a beginning. After graduation, I ended my student life and began to become a professional. I also ended my technical career and started to sell. After many struggles and turning points, fortunately, I persisted. I am glad that I can still stand here and work hard. Although I have many shortcomings, I have confidence and courage, and I can constantly improve and progress.

In order to train me as a salesman, the company has prepared many opportunities for me to get in touch with this job. Since telemarketing, sales assistants, bidding and other aspects have given me many training opportunities, and I have grown up from ignorance. Now that 20xx years have passed, I want to make a report to the company, give myself an account and summarize the sales work in 20xx years:

I. Work Report for 20xx

1. Sales Assistant Task Completed

1) From 20xx to X, I worked as a sales assistant, assisting sales staff, making phone calls, making appointments, looking for customers and checking phones. On average, I guaranteed about 22 effective calls every day (knowing the basic situation of the network, contacts and contact numbers) and 8 customers with clear needs every week.

2) According to the work arrangement of the sales staff, five orders were successfully signed for customers with clear needs.

3) Assist other sales staff to sort out the customer list of various industries, pay a return visit to old customers, meet the needs of the industry, contact telephone numbers, and assist in bidding. I have done some recruitment work, arranged and coordinated interview time and some business orders, attendance from X to X, and registration of test equipment.

2. Completion of sales work

From the end of X, I officially switched to sales, visited 60 customers, added 60 customers, and completed a sales contract with 7 customers with clear intentions. Customer * * * completed sales income of 22,240 yuan and profit of 1 10,000 yuan.

Two. Summary and analysis of 20xx's work

1, attitude

Seriously lack of security, I always feel that sales is a very difficult job, I don't have enough courage to face it, and I have been in a passive working state. Every time, I feel that I am not ready, I don't work hard enough, I don't have the courage to express my thoughts, I am a little heartless and don't pay much attention to details.

2. Sales skills

Because there is no professional experience in sales and no social experience. I felt a lot of pressure from the beginning. I went out with courage and hope every day and was always hit. Coupled with quick success and instant benefit, it backfired and did not achieve the expected results.

In the communication with customers, the negotiation ability is weak, and sales work is carried out for different industries and different people. Different industries have different needs. When I first came into contact with customers, the communication with customers was relatively backward. There is no way to grasp the real needs and purposes of customers.

I can't do what I like, I don't know how to start working, and I recommend products that I think are suitable to users, which is reflected in the time of visiting customers in the early days, usually the important content can't be talked about, and the conversation time is very short. Later, with the increase of visiting customers and the urging of grassroots leaders, I gradually learned how to communicate with customers.

3. Product knowledge.

In terms of product knowledge, I only have a deep understanding of products, but I don't have a deep understanding of other brands' products. Sometimes, when selling to customers, I can't grasp the characteristics and usage of products well. Sometimes customers have never heard of a product, and I can't analyze the advantages and disadvantages of my product compared with other products.

As a result of the above shortcomings, not only affected the development of their own sales business, but also hit their self-confidence. I think I will abandon these bad practices in my future work, actively study and consult my colleagues' business knowledge and improve my sales skills as soon as possible.

Three. 20xx work prospect

Looking forward to 20xx years, we should keep consistent business philosophy and business philosophy with the company, unify our goals and understanding with leaders, and assist the company in promoting corporate culture construction.

In terms of business, the company also assigned me a fixed city. First of all, it divides the customer list of different industries and their contact information. Some customers have the same business opportunities as last year. We should do a good job in the development of business opportunities and key customers (industry customers). Divide key and non-key customers according to strength and arrange primary and secondary visits. Visit important customers at least twice a week. Grasp the key customers and insider customers of each unit, and understand customer information, such as positions, hobbies, decision-making chain, etc. , tap customer needs, do a good job in customer relations, keep abreast of purchasing information, complete at least 2 contracts in the first half of the year, and have more than 5 key customers.

In terms of product knowledge, within half a year, we must know all the product brands involved in network information security, and be able to analyze what advantages these products have compared with each other, what kind of network environment they are suitable for and can play the most important role.

Consciously, whether in sales or product knowledge learning, abandon selfish, strong and lazy temperament, learn the strengths of others with a positive attitude, learn to be modest, and learn to get along more harmoniously with bosses, friends and colleagues.

The road ahead of sales in the coming year is longer, more difficult and more arduous. We must give full play to the enthusiasm, initiative and creativity of our work in 20xx, fulfill our post responsibilities, do our best to do a good job in sales in 20xx, and create good sales performance for the company.

Summary of Personal Work of Online Salespeople (5) 20xx is about to pass. During this year, the sales department made some achievements through hard work. As the year is approaching, let's sum up the work of the sales department. The purpose is to learn lessons and increase sales, so as to do a better job, so as to have confidence and determination to do a better job next year. Below I will make a simple summary of my work in the past year.

20xx years, resolutely implement the policy of xx manufacturers. Learn and formulate all aspects of sales, the core competitive advantages of the company's products, and plan and publicize the company's image and brand image together with the marketing department, as shown in various media advertisements; Radio stations, newspapers and magazines, etc. , so that our company's popularity is gradually known by customers in Taiyuan market. All the staff of the department sent more than 30 thousand text messages, in team building; Detailed assessment criteria are formulated for the sales staff, operation system, workflow and team culture of the sales department. This is what I think we have done better, but there is still a big gap in other aspects.

In terms of sales volume, our work is not good, and our sales performance is really unsatisfactory.

Although there are some objective factors, there are also great problems in other practices in the work. At present, it is found that the main problems that the sales department needs to solve are:

1. Salespeople are not motivated, lack initiative and lazy, which is often said to be unimportant.

2. Poor maintenance of customer relationship.

The most basic customer retention rate, basic customers and return visits of sales consultants are too few. In a month's time, a total of * * * eight sales consultants visited more than 20 customers a day, and only seven or eight intended customers were in their hands. From the numerical point of view, the basic customers of sales consultants are very few, and it is not ideal to invite customers every time they engage in activities. Therefore, some activities cannot be carried out.

3. Communication is not deep enough.

In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Some questions and requirements put forward by customers can't be responded quickly and handled correctly. When communicating with customers, I don't know how much customers know about our products and how much they accept. It is a fatal mistake not to follow up after being rejected.

There is no clear goal and detailed plan for the work.

Sales staff have not formed the habit of summarizing and planning their work, sales work is in a state of laissez-faire, unreasonable distribution of working time and chaotic work situation.

5. The quality image and business knowledge of salespeople are not high.

Individual salesmen have low quality, many stubborn bad habits, weak sense of responsibility and work planning, and their professional ability, image and quality need to be improved. (Long-term impact on the company's image and reputation)

I. Market analysis

The market is good and the situation is grim. Through the decline in the sales of self-owned brand cars this year, manufacturers will definitely adjust their coping strategies. Next year will be a year of great achievements. Internally, we should strengthen our quality and shape our image externally. Build an iron team with iron discipline and fight a beautiful ambush. If we don't do a good job in sales in the next year, we are likely to lose this development opportunity.

Two. 20xx work plan

In next year's work plan, we will focus on the following tasks:

1) Establish a sales team that is familiar with business, high-quality, efficient and relatively stable.

Talent is the most valuable resource of an enterprise, and all sales achievements come from having an excellent sales team. Establishing a cohesive, effective and high-quality sales team is the foundation of an enterprise. Only through high-quality and efficient sales staff can we not only increase the sales of automobiles, but also bring the added value of insurance, house purchase and decoration to a new level. Set up a harmonious and efficient sales team as a major task for next year.

2) Improve the sales system and establish a set of clear and systematic management methods.

Sales management is a long-standing problem in enterprises, and the attendance of sales staff and meeting customers are in a state of laissez-faire. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership. Strengthen the execution of sales staff, thus improving work efficiency.

3) Improve personnel quality and business ability.

The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.

4) Establish new sales models and channels.

Grasp the development of insurance and decoration sales model, and make a perfect plan. At the same time, explore new sales channels, make good use of the company's existing resources, and cooperate with in-store sales, telephone sales, invitation sales and auto show sales.

According to the sales task issued by the company, the task is decomposed into sales consultants and then into months, weeks and days according to the specific situation; And improve sales performance on the basis of completing sales tasks. We will lead all employees in the sales department to do their best to achieve the goal.

5) Take the overall situation into consideration and obey the company strategy.

In the future, before making every decision, we should consider the opinions and decisions of the company leaders and abide by the leaders' decisions on various businesses. When you have differences in your work, you should calm down and resolve them through consultation. As long as we can always sum up experience and lessons, give full play to our strengths, correct our shortcomings, consciously put ourselves under the supervision of the company and customers, work hard and set an example. I believe there will be a higher and newer development.

I think the development of the company next year is inseparable from the overall quality of all employees, the company's strategic policy, the policy support of manufacturers and individual efforts. Improving the standard of execution, establishing a "bright sword" sales team and good working habits are the key to our work. Our sales department is confident and determined to create new glory for the company in 20xx.