Received a complaint in Taobao Alibaba, Pinduoduo. What should I do?

If a shop is accused of selling fake goods, the consequences will be very serious. Delete the goods, or close the store. Therefore, we must be careful when dealing with such violations. After the store is complained, it is necessary to contact the buyer at the first time and cancel the complaint through consultation. At the same time, prepare relevant materials to prove that there is no problem with the product itself, including the power of attorney of the brand and the product quality inspection report. In case of complaints at any time.

If the complaint does not occur in Taobao, but is complained to the local industrial and commercial bureau, the complaint process is basically the same. In addition, if it is operated by a professional counterfeiter, the local industrial and commercial bureau will be familiar with it. As long as sufficient materials are prepared to prove that there is no problem with the product, the local industrial and commercial bureau will not punish it, and such complaints will not have any impact on the store.