How to deal with China Unicom's deception of consumer rights and how to compensate?

Unicom Company has deceived consumers' rights and interests, and can take the following measures to deal with it:

1. Communicate with Unicom customer service: First, you can contact Unicom customer service to explain the situation and demands. If the problem is solved, you can continue to use Unicom's service.

2. Complain to relevant departments: If Unicom customer service can't solve the problem, you can complain to relevant regulatory authorities, such as the Industrial and Commercial Bureau and the Consumers Association. These institutions will intervene in the investigation and give corresponding treatment opinions and suggestions.

3. Seek legal aid: If you think your legitimate rights and interests have been infringed, you can consider seeking legal aid to safeguard your rights and interests through legal channels.

The compensation standard for false propaganda is as follows

1, triple compensation standard

"Triple compensation" is the content of the new Consumer Law. Article 55 of the law stipulates that: if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. If shopping happens, you can get compensation of three times the price, and because it is less than three times that of 500 yuan, you can get compensation from 500 yuan.

2, ten times the compensation standard

"Ten times compensation" is a regulation on food. Article 96 of the Food Safety Law of People's Republic of China (PRC) stipulates that if a consumer produces food that does not meet the food safety standards or sells food that he knows does not meet the food safety standards, he may demand compensation of ten times the price from the producer or seller in addition to compensation for losses. Toxic and harmful foods directly endanger the health of consumers, so the punishment for operators is even greater. Obviously, your behavior is not regulated by this law.

3. Compensation for false propaganda

According to Article 8 of China's Anti-Unfair Competition Law, business operators shall not make false or misleading commercial propaganda on the performance, function, quality, sales status, user evaluation and honor of their products, so as to deceive and mislead consumers.

Operators shall not help other operators to carry out false or misleading commercial propaganda by organizing false transactions.

Operators who publish false advertisements in violation of the provisions of Article 8 of this Law shall be punished in accordance with the provisions of the Advertising Law of People's Republic of China (PRC).

To sum up, if we think that China Unicom is cheating consumers' rights and interests, we should take timely actions to safeguard our legitimate rights and interests. At the same time, it is suggested to keep relevant evidence, including transaction records and SMS notifications, so as to provide evidence when necessary.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 45

Consumers may claim compensation from business operators if their legitimate rights and interests are damaged because they use false advertisements or other false propaganda methods to provide goods or services. If an advertising agent or publisher publishes false advertisements, consumers may request the administrative department to punish them. Advertising agents and publishers who cannot provide their real names, addresses and effective contact information shall be liable for compensation. Advertising agents and publishers who design, produce and publish false advertisements about goods or services related to consumers' lives and health, thus causing damage to consumers, shall be jointly and severally liable with the operators who provide the goods or services.