How to solve the problem of package change induced by mobile customer service

Immediately, Liang Xiao contacted the mobile customer service and received the reply that "the previous package cannot be changed back because it is offline." This is inconsistent with the information Liang Xiao received. "My father asked the person on the phone and he said that if you don't like the new package, you can always change it back to the original package."

The customer service staff said that although they could not change back to the original package, they could change the Internet package. They also proposed options such as "free data" and "pay for phone calls", but Liang Xiao did not accept it. "We cannot afford to take additional monthly losses for no reason." He said he would continue negotiations.

Teacher Liang’s phone bill in April 2023

Complaint: My father’s mobile phone plan was “fooled” by the staff.

On March 27, 2023, Mr. Liang, my father, received a call from the staff of China Mobile. The other party introduced the "Hefei Enjoy 2022 58 Yuan Package" to Mr. Liang and applied for the package for him. "My dad explicitly asked the marketer whether this package can be changed back. The other person said it can be changed back. If you don't like the new package, you can change it back to the original package at any time."

Teacher Liang 4 The monthly phone bill shows that from April 1 to 8, only the newly purchased "Hefeixiang 2022 version 58 yuan" was left in his package, and he had already spent 15.47 yuan. Including the special traffic fee of 10 yuan, less than one-third of April, Teacher Liang has spent 25.47 yuan.

Teacher Liang’s phone bill in March 2023

Teacher Liang’s phone bill in February 2023

Reply: The original package has been offline and cannot be changed back.

Previously, Liang Xiao approached China Mobile customer service personnel and negotiated many times to restore her father's mobile phone to the original package. The answer I got was "The previous package has been offline and cannot be changed back." A staff member of the Complaints Department said that although the package cannot be changed back, the company will provide some solutions, including sending data and compensating phone bills. Liang Xiao did not accept it.

"I asked the staff to verify the general recollections of the marketing staff and my father at the time, and they have admitted that it was the marketing staff's problem." On April 4, during a general recall between Liang Xiao and mobile customer service , a staff member of China Mobile said, "It may be true that the staff did not explain the package clearly to your father before." The staff member also said, "I will record and reflect it here, and will also submit inspections and penalties to relevant staff. ".

Liang Xiao did not accept the reply and solution given by mobile customer service. He said that the calls made by marketers were made on behalf of China Mobile. It was originally the problem of the marketers, causing consumers to bear more costs. He said he would continue to negotiate with China Mobile customer service.

Lawyer: Artificially increasing the difficulty of downshifting is an "overlord clause"

Liu Ming, executive director of Hunan Ruibang Law Firm, believes that there is a contractual relationship between operators and users. According to the "Consumer Rights Protection Law" and relevant regulations of the Ministry of Industry and Information Technology, consumers have the right to know all the tariff packages of telecom operators and can choose the tariff package suitable for personal consumption according to their own circumstances.

At the same time, consumers have the right to choose to change or deactivate existing packages at any time, and telecom operators are not allowed to set up obstacles or delay the process. If telecom operators set conditions for package downgrade and increase the difficulty of downgrading, it violates the principle provisions and requirements of the Ministry of Industry and Information Technology's "Notice on Further Regulating Telecommunications Tariff Marketing Behavior" and is an overlord clause. Consumers can request operators to provide original factory grade packages or equivalent packages by complaining to the Industry and Information Technology Bureau, Consumer Association, etc.

News clue breaking channel: Use the market to download the "Morning Video" client and enter the "Morning Help" topic; or call the morning video news hotline 0731-85571188. Related Q&A: Is Huihua Card real? It is real. Huihua Card's coupons come from major cooperative manufacturers. Huihua Card's deep Internet background gives it high-quality resource channels and low costs. Huihua Card distinguishes platform resources from local merchants, selects the best quality products, and joins the recommended self-selection system. In order to facilitate the entertainment life of fans, Huihua Cards, ranging from food and drink to recharging and refueling, have been screened at all levels to provide better services.

Huihua Card can say that if it were not for the industry’s best prices and strong discounts, this product would not be allowed to go online. The Huihua Card system has a unique dual-identity distribution model for members and group leaders, both of which can choose whether users need to pay for activation. In addition to some traditional mall functions, the Huihua Card system is based on the development team's keen sense of the market and combined with high-quality suggestions from customers. Today's Huihua Card is already a unique private domain traffic monetization artifact that combines eighteen martial arts. Use UI differentiation to enhance market competitiveness, use identity transformation to increase user retention, use team fission to easily expand customers, use merchant linkage to open up channel expansion, and use physical card activation to empower offline promotion. Related Q&A: Is it worth applying for a mobile flower card?

I am very happy to see and answer this question. As a Wukong Q&A enthusiast, I pay attention to news from all aspects every day, and I gain a lot every day. Below I will carefully answer this question based on my own experience.

Is it worth applying for a mobile flower card?

1. First, let’s understand what a mobile flower card is!

China Mobile and Ant Financial launched the first Internet package mobile phone card in 2019. According to the official introduction, the monthly fee for Ant Huabei Card is 48 yuan, which includes 15GB of domestic traffic, 15GB of Alibaba full-line traffic, and 15GB of domestic Migu video traffic. After the traffic resources being collected are used up, a fee of 0.29 yuan/m will be charged. After setting the traffic fee to 10 yuan, customers can use 10GB of traffic (i.e. 10 yuan/10GB capped, recurring charges) to make free calls nationwide (excluding Hong Kong, Macao and Taiwan), and the callee fee is 0.1 yuan/minute. The apps used by Alibaba in the direction of traffic include mobile mall, mobile Taobao, Alipay, Youku Video, Word of Mouth, Xianyu, Taobao, and Ant Fortune.

2. How to apply for a mobile phone card

Different from traditional Internet packages, the Ant Card needs to be deducted using the North China region 12 months after activation. That is to say, once the package is activated, your Huabei account will be frozen for 576 yuan, and then starting from the end of the 25th of each month, the monthly package fee starting from 48 yuan will be deducted, and the number of Alipay Huabei will be frozen, which is 12 moon. The first month's balance is free.

3. What are the benefits or advantages of mobile flower card?

Since it is a package in cooperation with Ant Financial, Huabei Card will naturally provide some Huabei benefits. According to poppur, the mobile phone card provides six major benefits, namely:

Delayed repayment date in North China: repayment on the 15th of each month. Huabei Convenience Store Monthly Card: 2 discounts for purchases over 10 points, once per day. Xiami Music membership: 180 days of Ele.me red envelopes: 3 red envelopes and 8 bonuses for purchases over 35 per month (only applicable to high-quality alliance stores). SMS reminder for North China. Text messages for transactions over 50 yuan remind Alipay account security risks: Alipay account funds are lost and stolen. By the way, I would like to add a few points that you need to pay attention to when using mobile flower cards:

1. After the package takes effect, please pay attention to "mobile flower cards" WeChat official account, "Mobile Flower Card" Alipay Life Account or download the China Mobile APP to receive exclusive benefits.

2. The treasure version of Mobile Flower Card includes 3 family numbers of the National Family Network (including 4 main numbers) for domestic chatting. Users can open the National Family Network business and add family numbers on the China Mobile APP.

3. Domestic traffic only costs 1 yuan per 1GB (less than 1GB is charged at 1 yuan), valid on the same day, automatically renewed, no charge if not used

Targeted traffic usage is included in the total traffic of the month, and the total traffic is capped at 200GB.

4. The existing data-free usage is valid for one year. If the cooperation is terminated, the data-free service will continue to be provided for a maximum of 2 months, and users will be notified to modify the data-free usage within 2 months.

5. You can enjoy 1 hour of Migu Kuaiyou membership game time every day (valid until December 31, 2019). After exceeding the limit, you can order stacking packages or monthly memberships.

6. APP membership rights are exclusive to users who apply on this page.

7. Users can enjoy 139 mailbox services (including 2G space, 2G large attachments, and 50 group mailings).

8. The above traffic is limited to domestic 2/3/4G networks.

The above rates are limited to domestic use, excluding Hong Kong, Macao and Taiwan.

9. The same ID card can purchase a number within 30 days. The number card is only delivered to this province, and some addresses may not be delivered due to national policies.

10. In order to ensure the order of communication, we may not ship orders that are repeated or suspected of being purchased by the same user, the same IP, contact person, contact information, and contact address.

11. For other matters not covered, please call 10086 for details.

Generally speaking, delayed repayment dates, convenience store monthly cards, and Ele.me monthly cards are all good benefits, especially for many people. The current repayment date is the 10th of every month, and most people don’t get paid until the 15th. With this right, we can make repayments more flexible.

The above are some of my opinions and answers. They may not be what you expect, but I sincerely hope they can be helpful to you! If you are unclear about anything, you can also follow my headline account "Daily Wonderful Technology" and I will do my best to help you!

Code writing is not easy. If you think your writing is okay, please give it a thumbs up!