How do mobile companies complain about arbitrary charges, except the Ministry of Industry and Information Technology?

System version: HarmonyOS3.0.0

Software Version: China Mobile 8.0.6

Mobile companies can make complaints about arbitrary fee deduction on China Mobile APP. The specific operation is as follows:

Use China Mobile APP to make a complaint 1, and click "My Complaint".

In the "My" interface, click the "My Complaints" button.

2. Click "Fill in now"

In the "My Complaint" interface, click the "Fill in Now" button.

3. Click on "Cost Problem"

In the "10086 Business Complaints" interface, click the "Expense Inquiry" button.

This law is based on Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.