Chengdu complaint hotline

According to the data released by Chengdu Government Service Management and Network Administration Office, the social appeal platform of Chengdu Network Administration received more than 4,663,800 calls and letters 1 183600, and in 2020, it received 4,663,800, with the appeal resolution rate and satisfaction rate higher than 90%, and the average reply period was 4.24 working days.

"Guiding Opinions on Further Optimizing Local Government Service Hotline" clearly requires that the government service hotline set up by various localities and departments should achieve a number service, and the merged hotline in all regions should be unified as 12345, so as to optimize the process and resource allocation, strengthen technical support, realize the close connection between hotline acceptance and background service, improve relevant mechanisms, ensure that people's demands are handled and handled in time, and make the hotline connected faster, more accurately distributed and more practical.

City introduction:

Chengdu is the capital of Sichuan Province, a sub-provincial city, a megacity and the core city of Chengdu metropolitan area. Chengdu is located in the middle of Sichuan Province and the west of Sichuan Basin, with a total area of 14335 square kilometers. Chengdu has jurisdiction over 20 county-level administrative divisions and 26 1 township administrative divisions. Located in the west of Sichuan Basin, Chengdu has enjoyed the reputation of being a land of abundance, the birthplace of ancient Shu civilization and one of the top ten ancient capitals in China since ancient times.

Chengdu has a long geological history and its strata are fully exposed. The topography of the whole city is obviously different The northwest is high and the southeast is low. The western part belongs to the marginal area of Sichuan basin, mainly in deep mountains and hills. The altitude is mostly between 1000 and 3000m. The highest place is Shuanghe Township, Dayi County, with an altitude of 5353 meters and a relative height of about 1000 meters. The eastern part belongs to the basin-bottom plain of Sichuan Basin, which is the heart of Chengdu Plain. It is mainly composed of Quaternary impact plain, platform and some low hills.