What about malicious complaints from online buyers?

1. Malicious photography. For example, some buyers don't really want to buy, but the purpose of his photography is to improperly obtain transportation insurance, or to get commissions from Taobao customers, or to publish advertising comments. These people usually use fake information to receive information. 2. Malicious refund The buyer returns the goods with a fake return number. In fact, he does not return the package, or returns a few goods, or plays a trick of stealing the dragon for the phoenix, and so on. And the refund is initiated in order to obtain illegitimate interests. 3. Malicious complaints about the buyer taking advantage of the rules and deliberately initiating relevant complaints, such as failure to deliver the goods according to the agreed time, information leakage, invoice problems, etc. 4, malicious evaluation Many buyers often use bad reviews to find the seller's embarrassment, and many sellers have to give money in order to maintain good reviews. These are the malicious behaviors of some buyers that merchants often encounter, and sometimes they really hate their teeth. In fact, many times, businesses can safeguard their reasonable interests through some means ~ 1. Commodity self-inspection uses the tool of commodity self-inspection to check and check the fonts, whether there are restricted words, whether there are commodities suspected of violating shop rules such as advertising law and e-commerce law, and correct the problems in time. 2. Say "no" to evil forces. If the seller does encounter a malicious complaint from the buyer, the merchant must learn to protect himself and can choose his girlfriend to submit the complaint. Generally, if you have a certificate, you can directly choose the official platform such as girlfriends to appeal. 3. How to use "regulating honey" to deal with the malicious behavior of buyers? Guimi is a complaint platform for accepting sellers' malicious behavior. Enter the product page, click on the complaint, and select the complaint type according to the actual situation. If "the buyer's malicious bad review threatens me", authorize Want Want's certificate number (authorization is strongly recommended: Xiao Er can verify it more comprehensively) to fill in the complaint description, describe the basic situation of the order involved, upload the photo voucher and complete the review within 3 working days after it is submitted successfully; Voucher type: screenshot of QQ voucher (including the voucher from Want Want Chat to QQ, screenshot of QQ basic information page, screenshot of QQ Chat).