Can I use mobile banking if my bank card is lost?

You can use your mobile phone to call the bank customer service phone and turn it to manual customer service to report the loss temporarily, and then bring your ID card and other supporting materials to the bank counter to report the loss and reissue it. In addition, if it is a bank card opened in a different place, you should dial the area code before calling the customer service of each bank to report the loss orally.

When reporting the loss orally, you need to check the card owner's ID number, account opening date, balance and other information, which is valid for 5 days. That is, the day of loss reporting is the first day and ends at 0: 00 am on the sixth day. For example, 18 reported the loss until 0: 00 a.m. on the 24th, and the period in between was the validity period of oral loss reporting. It will automatically "decouple" after 24 o'clock.

Extended data:

There are two ways to report the loss of a replacement card:

1. Keep the old number. If you discard the original card number and apply for a new card directly, the card number will change. Of course, the money in the old card will be transferred to the new card. This replacement card number can be processed immediately, that is, a trip to the bank can make up for the loss.

2. Apply for a new number. If a new card needs to be reissued, the card number will remain unchanged, but it will take 7 working days. You must report the loss before renewing your new card. After 7 days, the solution can be suspended and solved. In other words, if you lose your card and want to replace it, but want to keep the original card number, you need to report the loss within the past seven working days and then run to the bank.

References:

Baidu encyclopedia-report the loss