What should I do if the buyer refuses to sign for the express delivery?

If you want to reject express delivery, you can tell the courier directly that you don’t want it via text message or directly. In addition, you can contact the seller and explain the reason for the seller to contact you. You don’t need to pick up the express delivery placed in the express cabinet, and it will be automatically returned at that time.

1. If you are in a rural area, the main way to deliver a package is to make a phone call. The courier will tell you that the package has returned and take the time to pick it up. If you don’t want it, tell the other party directly and say you want to refuse. Just accept it and the other party will handle it for you.

2. If the delivery method is SMS notification, you can send your name, courier number, mobile phone number and other information to the other party, and just inform the other party that you want to refuse delivery.

3. Before you confirm receipt of the goods, you can contact the seller and just find any reason to refuse the goods, such as a temporary business trip and no one at home to receive the goods, etc. Then the seller will contact the courier company. No more packages will be sent to you.

4. If the delivery method is to put it in the express locker for self-pickup, it usually only takes more than two or three days for the pickup code to automatically expire and the express delivery to be returned.

5. Before receiving the goods, you can click "Apply for Return" on the order page, fill in the reasons for return, etc. and submit the application. After the seller sees it, he will contact the courier company to return the items. .

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Notes:

1. The seller does not collect the goods , request customer service for processing. If the seller is difficult to communicate with, the seller does not accept the goods, and the seller does not agree to refund. Then, don’t worry. Online shopping platforms such as Taobao have set up a customer service processing method. You can click to request customer service processing, and the customer service staff will handle it fairly.

2. Prepare all information and provide it to customer service for customer service personnel to make a decision. Before the customer service staff officially handles the matter, you must prepare all the information, including photos of the goods, problems with the goods, the content of the conversation with the seller, the content of communication with the seller, etc. This is a powerful tool for the customer service staff. evidence. After the customer service staff reads your information, they will make a careful decision.