12306 what should I do if I forget the name or password of the train ticket I booked online?

1. Open the website of 12306, click on the ticket to open the account login interface, and then click "Forgot your password".

2. There are two ways to retrieve the password, e-mail retrieval and password prompt question answer retrieval.

You remember that information clearly, you can use it, and I will explain how to get it back.

3. Let's talk about email retrieval first, and enter the email address filled in when registering.

4. 12306 will send an email to this mailbox.

5. Find the email and open the link according to the content of the email.

6. You can reset the password.

7. Then explain the answer to the password question.

Please enter the account whose password you want to retrieve before "Select Question".

Then fill in the answer to the question, and then fill in the required information and new password as required.

8. If the questions and answers are consistent with those filled in at the time of registration, a success prompt will appear.