China Mobile's human service later sent back a text message. If the evaluation is not satisfactory, will the service personnel be punished?

Bonus will be deducted unless there are many complaints. Although you can't deduct the bonus or money directly, it will affect his assessment in that month, and the assessment will also directly affect his salary, so it has a lot to do with him.

If the user calls China Mobile Customer Service 10086, there will be voice mode and short message mode after hanging up, and the customer can reply the corresponding serial number according to the prompts for evaluation.

Extended data:

Precautions:

China Mobile has provided jobs for many people. And his after-sales service is very good. The formal business hall and customer service hotline are also in place. I just can't understand the phone bill. All expenses should be listed separately.

In particular, the cost of those data services should be generated, so that customers can know when and how it was generated, and they should be reminded in time after ordering.

Then for the self-run business hall, we should always evaluate its business knowledge. Improve their own quality and enhance their business ability.