What should I do if I receive false courier information?

If you receive false courier information, you can complain to the post office. You can find the delivery place of the courier company for negotiation, and ask the courier company to verify the situation and compensate for the goods that have not been received (if the courier company compensates the shipper, you can ask the shipper for compensation or make up the delivery).

Definition of false delivery:

When sellers click on delivery, they don't immediately track logistics information. If the seller delivers the goods within 72 hours after the buyer pays (unless otherwise agreed by both parties), but there is no logistics tracking record or the logistics information is inconsistent with the buyer's receiving information within this time period, it can apply for a refund.

After the refund is successful, the seller can be sued for violating the delivery time commitment, and the customer service will deal with the seller after verifying the situation.

Whether the seller of the shopping platform falsely delivers goods depends on whether there is a logistics record. If it is a false delivery, although the goods show that they have been delivered, there is no logistics record. When the goods are actually delivered, you can see the logistics records. Of course, it is also possible that the seller has delivered the goods, but the logistics record can't be found because of the courier company.