Government complaint hotline 12345

12345 Government Service Convenience Hotline (referred to as 12345 hotline) refers to the special reception service established by the people's governments of various cities, consisting of telephone number 12345, mayor's mailbox, mobile phone SMS, mobile client, Weibo, WeChat, etc. The public service platform for hotline matters provides "7×24 hours" all-weather manual services. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. ?[1]?

In December 2016, the national standard "Government Hotline Service Specifications", which took three years to be drafted by Jinan Hotline in Shandong Province, was approved by the National Standards Committee and officially released nationwide. The 12345 hotline officially increased For national standards. ?[19]?

On January 6, 2021, the "Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Convenience Hotline" was issued to further optimize the local government service convenience hotline and improve the government's convenience for enterprises and the people. Service level. ?[2]?On June 1, 2021, Beijing's 12345 minors protection hotline was officially opened,?[9]?Shanghai's 12345 minors protection hotline was opened?[10]? On April 23, the General Office of the State Council issued opinions on promoting the efficient linkage between the 12345 government service hotline and the 110 alarm service desk