Is it useful for Tmall to complain about sellers?

1, according to my personal experience, it is useless to complain in Tmall.

2. Tmall is a platform for Taobao to provide services to merchants in order to collect more money. They charge merchants admission fees, which is far greater than the interests of a consumer. Take people's money and people to eliminate disasters, and naturally Tmall will sit on the side of the merchants.

3. So Tmall doesn't have Taobao's bad review mechanism. In Tmall, the transaction is not satisfactory, and you can't guarantee the safety of your funds. Tmall is the place where Taobao and merchants deal with customers together. The transaction between them made Tmall lose its position as a fair third party.

4. I bought a pair of keyboard and mouse in Tmall, and it broke when I got it. I communicated with the merchant to return the goods, and the merchant directly said that my manufacturer sells maintenance. The attitude is very tough, and they threaten to "let Tmall intervene if they don't agree". Of course, this toughness makes sense, because they know that Tmall will be tougher than them.

Sure enough, it took three days to ask Tmall to intervene. Results Three days later, after I asked Tmall to intervene, I didn't get any communication and understanding. Instead, I received a text message asking me to provide a valid certificate issued by a third-party institution with national appraisal qualification within 48 hours. Otherwise, pay the money directly to the merchant.

6. First of all, I don't know which national institution can provide such proof within 48 hours. Secondly, I don't know if this appraisal can be made within 100 yuan (commodity value 100 yuan). Obviously, Tmall is using an impossible task to help businesses make things difficult for customers.

7, but now I have figured it out. It's just a commodity of 100 yuan. When I paid my tuition, I was cheated this time. Since then, Tmall's black cat has become an ominous mark in my eyes. From then on, I will never buy anything at Tmall again, because Tmall is not safer than Taobao.