Compensation standard for postal express loss

If the online shopping bag is lost, this is relatively simple to handle. Go directly to the seller, and the seller will handle it himself: reissue it or refund it. If the seller refuses to deal with it or is not satisfied, he can ask the official intervention of the online shopping platform if there is no solution to the communication. If it is a private package, it is relatively complicated to handle. First, please ask the sender to provide the mailing list (or courier number) and valid documents to the local courier point for claim settlement. If the postal service loses the express delivery, if there is an insured price, it will compensate according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail. If there is no insured price, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times of the collected tariff; If the registered letter is lost or damaged, it shall be compensated at three times the charge. However, the carrier shall not be liable for compensation if it proves that the damage or loss of the goods is caused by force majeure, the natural nature or reasonable wear and tear of the goods themselves and the fault of the shipper or consignee.

How to compensate for domestic express mail?

1. The maximum compensation amount of the insured mail shall not exceed the insurance amount stated in the mail.

2. If the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; The damaged or short part shall be compensated according to the actual loss value, but the compensation amount shall not exceed the insured amount.

3. If the value of the insured mail is higher than the maximum insured limit stipulated by the stamp, and some damage or shortage occurs, and the value of the damage or shortage is not lower than the insured amount, compensation shall also be made according to the actual insured amount.

4. If the uninsured mail is lost, damaged or short, it shall be compensated according to the actual loss, but the maximum amount of compensation shall not exceed twice the postage paid.

5. After making compensation for the loss or total loss of the mail, all the fees collected should be refunded (the insured fee will not be refunded).

6. If the express mail exceeds the time limit (subject to the full time limit announced to the public) due to non-customer responsibility, the sender shall make compensation according to the postage received.

Legal basis:

Article 47 of the Postal Law of People's Republic of China (PRC)

Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(1) If the insured mail is lost or completely damaged, the insured amount shall be used to compensate for the damage or shortage of internal parts, and the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times the charge. If the mail is lost or damaged, it will be compensated at three times the charge. Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users. Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.