Can Zhongtong's second complaint deduction of 500 be revoked?

There is no way to cancel the complaint. Once you call the manual customer service phone to complain about the courier, there is no way to cancel it. Don't order next time. It is not easy to deduct a lot.

There is a way to cancel the complaint. Once you call the manual customer service phone, there is no way to cancel the complaint express.

Express complaints are as follows: you can complain to the telephone number published by the express company, to the Consumer Protection Association, to the market supervision and management department, and to the postal administration department. The complaint shall clearly inform the appeal and the basis of the complaint, and shall not be unreasonably complained.

State Post Bureau: Express delivery companies must handle complaints and inform users within 7 days.

The Provisional Regulations on Express Delivery (hereinafter referred to as the "Regulations") will be implemented on 20 18 and 1 day. In this regard, Jin Jinghua, director of the Policy and Regulation Department of the State Post Bureau, said in 13 that when the express delivery is lost, damaged or delayed, users can claim compensation from the headquarters of the express delivery enterprise or the franchisees who actually provide services. In addition, the courier company that accepts the complaint must handle it within 7 days and inform the user. If users are not satisfied, they can also appeal to the postal administration.

Jin Jinghua emphasized that the Provisional Regulations on Express Delivery attaches great importance to the protection of users' rights and interests in view of the situation that "franchised enterprises" shirk their responsibilities when express mail is lost, damaged or delayed.

Article 19 of the Regulations stipulates that if a user's legitimate rights and interests are damaged, he may claim compensation from the enterprise to which the trademark, shop name or express waybill belongs, or from the enterprise that actually provides express service. As long as the user identifies the trademark, font size and waybill, he can claim compensation from the headquarters of the courier company or the franchisee who actually provides the service, so he can't "kick the ball" between the headquarters and the franchisee when dealing with the compensation problem.

In handling complaints, enterprises are required to provide unified complaint handling services, handle them within 7 days and inform users-users who are not satisfied with the handling of enterprises can also appeal to the postal administration department according to the Postal Law.

The "Regulations" also introduce commercial insurance for express loss compensation, encourage insurance companies to develop relevant liability insurance, encourage enterprises engaged in express delivery business to take out insurance, and give users an extra layer of compensation protection.

According to the data of the State Post Bureau in 2020, 320,000 postal express outlets have completed the receipt and distribution of more than 80 billion pieces of express delivery. According to the population of 654.38+0.4 billion, there is one service outlet for every 4,500 people on average-it is difficult to count the number of Liang Fan, but according to public information, being fined is obviously not a case.