The online shop received a message that you had a violation that endangered the security of the transaction. Do you want to close the store permanently?

Not necessarily, you can find the chat records with customers to prove that the goods you sell are reasonable and legal, so as to lift the ban.

Taobao is complaining-

Prove 10 personal chat record

Case:

Cause: A baby in the seller's shop signed up for the activity. The baby is 99 yuan's sweater. The number of transactions in this store in a single day exceeds 1000. However, there were a large number of refund orders in the store, with nearly 200 refunds. Therefore, the seller's shop was punished by Taobao for endangering the security protection of transactions, and the goods were also removed from the shelves.

Afterwards: After the store was punished, the seller was very anxious. He called Taobao customer service for consultation, hoping that the store could open as soon as possible. In the communication with the customer service assistant, the seller said that some of his products did have problems, which led to these refunds. Xiaoer suggested that the seller actively contact the refund buyer to handle the refund problem, so as to prevent the buyer from applying for customer service to intervene in the refund problem and further upgrade it, which would have a greater impact on the store. Knowing this, the seller put all his manpower in the store to deal with the refund problem and handled all the refund transactions within one week.

Results: Because the seller actively contacted the buyer to communicate and deal with it, the buyer's understanding was obtained, and the conflict between the two sides was avoided, which led to Taobao's intervention. In the process of this matter, the seller handled all refunds in time and revoked the punishment for the store in the shortest time.

Want Want's account was frozen, endangering the transaction security, and Taobao Store was investigated.

Rich online stores, a large number of transaction disputes may be punished.