If the courier is rejected, will it be fully refunded?

Taobao Express does not accept refunds: First, it refuses to sign directly without receiving the goods, and will notify you by SMS or telephone. If the message tells you to reply to some letters and refuse to sign them, do as required. If it's a phone call, you need to tell the courier that you don't want it. The express mail needs to be returned the same way.

Second, in the process of returning express mail, you need to pay attention to your logistics status. Check whether the express mail is on the way back, whether the logistics is updated or shows that it has stopped for a while. You need to ask the courier company about the status of your express mail.

How to get a refund when Taobao Express refuses is: check the regional outlets of its own express delivery in official website and find the contact information. For example, if you are in "xx District, xx City", you can check the telephone number of the courier company in "xx City". Write down your order number. If necessary, ask the staff to check for you. After the phone call, explain your situation and tell you that you need to return the courier and get a refund.

3. After the logistics shows that the express mail has been signed by the seller, you need to contact the seller with Wang Xin or Ali Want Want to ask if the seller has received the express mail and can apply for a refund.

4. After the seller says that you can apply for a refund, you click the "Refund" button at the back of the order, and fill in the reason for the refund and the logistics of the return.

5. The reason for refund can be "no reason to return the goods within seven days", the "logistics company" of "return logistics" should fill in the courier company you received before, and the "logistics single number" should also fill in the single number sent to you by the seller.

6. Fill in all necessary items, submit the return application and notify the seller, and the seller will handle your request after receiving your return application.

7. The refund system will prompt you. The money will be returned to Alipay first, and then to your bank card. If you use Alipay wallet, the money will be returned, and the Alipay service center under Alipay wallet "Services" will be displayed.

: Article 26 of the Provisional Regulations on Express Delivery issued by the State Council stipulates that:

If the express mail cannot be delivered, the enterprise engaged in express delivery business shall return it to the sender or handle it according to the sender's requirements; If it is an inbound or outbound express, the enterprise engaged in express delivery business shall go through customs and inspection and quarantine procedures according to law.

Undeliverable and unreturnable express mail shall be handled in accordance with the following provisions:

(a) if the letter is unclaimed for more than 6 months from the date of confirmation that it cannot be returned, the enterprise engaged in express delivery business shall destroy it under the supervision of the local postal administration department;

(2) If it belongs to other express mail, the express delivery enterprise shall register and handle it in accordance with the provisions of the postal administration department of the State Council;

(3) If it is an inbound express, it shall be handled by the customs according to law; Among them, articles that should be quarantined according to law shall be handled by the entry-exit inspection and quarantine department according to law.

Article 27 of the Provisional Regulations on Express Delivery issued by the State Council:

If the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

References:

Provisional regulations on express delivery