I. Main points and responsibilities of property management. Property characteristics of logistics park III. The importance of doing a good job in property services. Logistics service is very important

I. Main points and responsibilities of property management. Property characteristics of logistics park III. The importance of doing a good job in property services. Logistics service is very important for the construction of the park. Main points and responsibilities of property work

The basic content of 1. can be divided into three categories according to the nature of services and ways of providing them: regular public services, targeted special services and entrusted special services.

(a) is the daily public service, mainly including the following contents:

(a) the management of the main building and the daily supervision of residential decoration;

(2) the management of housing equipment and facilities;

③ Environmental sanitation management;

④ Greening management;

⑤ Cooperate with public security and fire departments to maintain public order and safety in residential areas;

⑥ Vehicle road management;

⑦ Public institution services;

(2) It is a targeted special service:

① daily life;

2 commercial services;

③ Culture, education, health and sports;

4 financial services;

⑤ Brokerage agency intermediary service;

⑥ Social welfare;

(three) belongs to the special service:

When property management enterprises implement property management, the first category is the most basic work, which must be done well. At the same time, according to their own ability and the requirements of residents and employers, determine the specific service items and contents in the second and third categories, adopt flexible and diverse management mechanisms and service methods, do a good job in the management and service of people-centered property management, and continuously expand its breadth and depth.

Property characteristics of logistics park

First, the characteristics of logistics park

In order to better summarize the characteristics of logistics park, the author compares it with industrial park. The reason for choosing this comparison point is that the logistics park is relatively close to the industrial park, and the property management of the industrial park is relatively mature. Through this comparison, we can understand the characteristics of this new field more clearly.

1, attribute type

Industrial Park: workshops, warehouses, office buildings, apartments, canteens and other auxiliary properties. What I want to talk about here is the warehouse. With the development of modern logistics industry, industrial enterprises gradually hand over their inventory to third-party logistics, so the functions of warehouses will become weaker and weaker, and the main types may be production and office areas.

Logistics Park: warehouses, parking lots, assembly workshops, office buildings, etc. With the continuous development of the logistics industry, the logistics park undertakes more and more functions, and even some simple assembly will be completed in the logistics park.

2. Function

Industrial Park: Its main function is to develop and produce products.

Logistics Park: integrating warehousing, freight transportation, cargo distribution, loading and unloading, information consultation and other functions.

3. Customers

Industrial Park: Generally, it is a production enterprise with a single and stable customer base.

Logistics Park: The customer base is very complex, including large international and domestic warehousing enterprises, logistics enterprises and information service enterprises from all over the country, civil aviation, railway and highway transportation agencies, customers who transport goods, loading and unloading enterprises, loaders and individual merchants, etc. A large number of people, cars, goods and information flow are the most prominent features of the logistics park.

4. Operating time

Industrial Park: Generally, it is regular, with a certain interval.

Logistics park: basically all-weather operation. This is related to the location of logistics park and urban traffic control. The logistics park covers a large area. In order to reduce the investment cost and the pressure brought by logistics transportation to urban traffic, the location of logistics parks is generally built far from the city center or the urban-rural fringe, while urban traffic control only allows large trucks to pass at night in some busy sections, so the operation of logistics parks is not only during the day, but sometimes even concentrated at night.

Second, the characteristics of property management

The characteristics of logistics park have brought us many new problems and challenges. At the beginning of taking over, we constantly communicated with owners and customers, invited some experts to consult, and organized internal managers to discuss it repeatedly. After continuous practice and summary, the management of logistics park has embarked on the road of standardization in a short time. Summarizing the management of these months, the author thinks that its rapid formation has the following experiences.

(A) Grasp the key points

If we take the word "logistics" apart, we can find two fulcrums of its management success or failure.

1, "things", goods. Commodity safety is the top priority. Theft and fire are threats to the safety of goods. So we should first work hard on public security and fire fighting.

Public safety:

(1) Strengthen the inspection of key parts, such as parking lots and warehouse areas, and absolutely prohibit irrelevant personnel from entering.

(2) Establish a rapid response mechanism, equip with enough communication tools such as walkie-talkies, and equip each patrol with bicycles.

(3) Pay attention to the safety supervision and self-protection, patrol at night with more than two people, and be equipped with necessary self-defense equipment.

(4) Improve the closed-circuit monitoring system of the park.

Fire protection:

(1) Strengthening training and implementing system is the premise of fire safety.

(2) Strengthen the fire inspection of key parts, especially the warehouse area.

(3) Strengthen the inspection of power supply lines and switches to prevent fire accidents caused by short circuit and ensure the integrity of fire control facilities.

2, "flow", people flow, car flow. The characteristics of the logistics park determine the large and complex flow of people and vehicles, so we start from the following aspects:

(1) People flow: focus on consultation and guidance, monitor the movements of suspicious persons, and protect the personal and property safety of customers.

(2) Traffic flow: strengthen the management of entrances and exits and parking lots, and improve the guiding signs and parking instructions of various vehicles.

The goods are safe and flow smoothly. If we do well in these two aspects, the property management of logistics park will have a solid foundation.

Reference property management network

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(B) communication is the lubricant of management

No matter what type of property management, its purpose is to serve the owners and customers, and the quality of communication is directly related to the quality of service. In the logistics park, we strengthen communication from two aspects:

1, communication with owners and customers. First of all, let the owners and customers understand the content of property management and clarify the responsibilities and rights of both parties. In particular, let customers know that the safety management of property management is not to buy insurance, and everything will be fine if you manage your own property, while ignoring the internal safety management, or looking for compensation from the property management company if there is a loss; Secondly, let them understand and accept the strict public security fire management system. At first, customers are often difficult to understand or even dissatisfied. We publicize the starting point of these management systems to customers by telling stories, bulletin boards and negative typical warnings. After many times of communication, customers have gradually understood and become accustomed to such management.

2. Maintain good communication channels with the surrounding public security, fire protection and freight management departments, and obtain their support for property management.

(3) Service is an eternal theme.

Guomao Property Industry has established a good reputation in Shandong property management industry with its excellent service. In the property management of Gai Shi Logistics Park, we always emphasize creating value for customers with quality service. In terms of services, we have made improvements in two aspects:

1, inheritance. Maintain the original successful experience, continue to introduce the operation mode of customer service center, etiquette security, etiquette cleaning, welcoming guests and business services into the logistics park, and enhance the image of the logistics park. Among them, we have specially strengthened the business skills of managers, requiring them to be familiar with the customer structure and distribution of the logistics park, the basic knowledge of logistics and service processes, and provide the necessary information services to the owners accurately and timely.

2. innovation. As the saying goes, the stage is as big as the heart. Property management participates in the management of logistics park, facing many new topics, and there are many rare opportunities and creative space. At the same time, the operation of the logistics industry itself has also brought us a lot of inspiration for management and service innovation. In Gaishi Logistics Park, we are not only satisfied with the original service content, but also gradually try or undertake more in-depth service content, such as information service and other soft functions of logistics.

The characteristics of logistics park determine the difference of property management. As a new property field, we have just set foot on the road, and the services we provide can't keep up with the rapid development of the logistics industry, and the traditional service content can't meet the needs of the logistics industry. I believe that with the joint efforts of all property managers who care about the logistics park, property management will surely play a more active role in the logistics industry.