Basic knowledge of reception etiquette

Basic knowledge of reception etiquette

The basic knowledge of reception etiquette, mastering the basic knowledge of reception etiquette, is an important aspect to express the friendship of the reception party and reflect the courtesy of the reception party. Good manners will leave a good first impression on guests and make it easier to get in touch with them. The basic knowledge of reception etiquette should be noted as follows.

Basic knowledge of reception etiquette 1 1. For foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights that the other party has arrived, and arrange personnel with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

When the host goes to the station or airport to meet the guests, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

3. After receiving the guests, first of all, we should greet "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party. Pay attention to the etiquette of sending business cards:

1. When exchanging business cards with elders and respected people, hand them in with both hands, lean forward slightly and say, "Please take care of me". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?"

2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without looking, and don't throw it on the table.

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

The host should prepare the accommodation for the guests in advance, help them to go through all kinds of formalities and show them into the room. At the same time, he should introduce the accommodation services and facilities to the guests, give the plans and schedules of activities to the guests, and give the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

6. After sending the guest to the residence, the host should not leave immediately, but should stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural landscapes, specialties, prices, etc. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

Pay attention to the following points when receiving guests.

1. When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the unit. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

When the guests arrive, for various reasons, our responsible person can't meet them immediately. We should explain to the guests the reason and time of waiting. If guests are willing to wait, they should provide them with drinks and magazines, and if possible, they should often change drinks for them.

Thirdly, the receptionist should have correct guiding methods and postures to lead the guests to their destinations.

1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

Fourth, sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea.

Ride etiquette

First, the car.

1, car seat, if there is a driver driving, the right rear row comes first, the left side comes second, and the middle.

Once again, sit in front of the right side of the hall, with the last seat in the middle of the front row.

2. If the owner drives himself, the right side of the driver's seat should be the first, followed by the right side of the back row, and then the left side, and the middle seat in the back row is the last seat, so it is not appropriate to arrange the guests in the middle seat in the front row.

When the host and his wife are driving, the host and his wife are sitting in the front seat, and the guest and his wife are sitting in the back seat. A man should serve his wife. It is advisable to open the car door first and let her get on the bus, and then get on the bus by herself.

4. If the host and wife are in the car of friends and wives, invite friends to sit in the front seat and friends' wives to sit in the back seat, or let friends and wives sit in the front seat.

The host drives his own car, and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guests sitting in the front seat get off, the guests sitting in the back should sit in the front seat instead, which is the most negligent etiquette.

6. When the lady gets on the bus, don't step in first or climb in. You need to stand on the edge of the seat, lower your body and let your hips sit on the seat, then put your legs together and your knees together in the car.

Second, jeeps.

Whether the owner or the driver drives a jeep, they should respect the right seat in the front row, followed by the right seat in the back row, and the left seat in the back row is the last seat. When getting on the bus, the one with the lowest ranking in the back gets on the bus first, and the one in the front row gets on the bus later. When getting off the bus, the guests in the front row get off first, and then the guests in the back row get off.

Third, the station wagon

When we receive group guests, we often use a station wagon to pick them up. The station wagon is the first row behind the driver's seat, that is, the front row, and the back row becomes smaller in turn. The rank of each row of seats decreases from right to left.

Fourth, gift-giving etiquette

In today's increasingly developed economy, the distance between people is gradually shortened, the contact area is getting wider and wider, and there are more and more activities to welcome and celebrate people, which also increases the opportunities for giving gifts to each other. But how to choose the right gift is a puzzling problem for everyone. Knowing gift-giving skills can not only achieve generous and decent results, but also enhance mutual feelings.

Gift giving taboo

1, choose a gift, you want to like it yourself, you don't like it yourself, how can others like it?

In order to avoid the embarrassing situation of choosing the same gift for the same person for several years, it is best to make a record when giving gifts every year.

Never give away the gifts you received before or throw them away. Don't think that people don't know that the person who gave you the gift will pay attention to whether you use the items he gave you.

4. Don't directly ask the other person what gift he likes. On the one hand, what he asks may lead to you.

Beyond the budget, on the other hand, even if you buy according to his wishes, there may be such a situation, that is, I have seen a bigger one. Isn't it better to be bigger? ":

Don't send anything that will stimulate others' feelings.

6. Don't try to use your talent to change other people's tastes and habits.

7. The position, age and gender of the recipient must be considered.

Even if you are rich, you should not give too many gifts to ordinary friends. It is better to give some commemorative gifts. If the gift you give your friend's son is more expensive than the gift his parents gave him, it will naturally cause his parents' unhappiness and make the two gifts meaningless.

It will make you feel sorry to accept a beautiful gift that you know your friends can't afford. Therefore, the giver had better be more willing to accept it within his own ability.

9. Remember to take off the price tag and bag in the store. No matter how expensive the gift itself is, it's best to wrap it in wrapping paper. Sometimes subtle places can better see the mind of the giver.

10, consider whether the recipient can use your gift in daily life.

Basic knowledge of reception etiquette 2 1, face-to-face reception ceremony

When the superior visits, the reception should be thoughtful. Listen carefully and remember the work assigned by the leaders; Leaders should answer truthfully when they know the situation; If the leaders come to offer their condolences, they should express their sincere thanks. When the leaders leave, they should get up and say goodbye to each other.

When subordinates visit, the reception should be cordial and warm. In addition to the general guest etiquette reception, listen carefully to the questions reflected. If you can't answer at the moment, reply politely. After the visit, get up and see me off.

2, the etiquette of answering the phone

Gentle tone, polite greetings; Listen carefully and communicate sincerely;

The content is clear and the record is accurate; Flexible response, crisp and neat.

3. Etiquette in the introduction process

When guests come to the office to meet the leaders, they are usually introduced by the office staff. On the way to guide the guests to the leadership office, the staff should walk a few steps in front of the guests to avoid turning their backs on them. Don't walk around casually while accompanying guests to meet leaders. You can say something decent at will or introduce the general situation of your unit.

Before entering the leadership office, you should knock on the door gently, and you can enter only after you get permission. You must not rush in. When knocking at the door, tap with your fingers, not pat hard. After entering the room, you should nod to the leader first, and then introduce the guests to the leader. Pay attention to the wording when introducing, signal with your hands, but don't point your finger at each other. The order of introduction is generally that people with low status and young age are introduced to people with high status and old age; Introduce gay men to lesbians; If several guests visit at the same time, they should be introduced in the order of their duties. When you leave the room after the introduction, be natural and generous, keep a good posture, and turn around and close the door gently after going out.

Step 4 introduce etiquette

There are two kinds of introductions in social situations: introducing others and introducing yourself.

When introducing others, put your fingers together, palm up and point to the person being introduced. Grasp the order of introduction: under normal circumstances, first introduce people with low positions to people with high positions; Introduce the man to the woman first; Introduce the younger generation to the elders first; Introduce the unmarried to the married first; Introduce the guests to the host first; Introduce non-official personnel to official personnel first; First, introduce the individual to the group. If the identity and status of an individual is obviously higher than that of a group, then the group should be introduced to the individual first.

To introduce yourself, you should nod to each other first, then explain your name and identity, and you can hand in your business card at the same time. When introducing yourself, you should be careful, not too modest and not too exaggerated.

Step 5 shake hands etiquette

Shake hands according to the principle of "honour person first". On formal occasions, reach out to the next higher level as a gift; In daily life, it is a gift that elders, ladies and married people reach out first; In social situations, it is a gift to reach out first. When receiving visitors, it is a gift for the host to reach out first; When guests leave, it is a gift for them to reach out first.

6. Etiquette of picking up business cards

Deliver business cards. The order of exchanging business cards is generally: "first customer, then master, first low, then high". When exchanging business cards with many people, you should follow the sequence of duties, or from near to far, and don't jump, lest the other party mistakenly think that there is a sense of favoritism. When handing out business cards, face each other with your hands. Keep your eyes on each other with a smile, hand over your business card after the introduction, and don't hand over your business card rashly without knowing the identity of the other party.

Accept business cards. When you accept a business card, you should get up and look at the other person with a smile. Say "thank you" when you receive the business card, and then there is a process of smiling and reading the business card. When reading, you can read each other's names and titles aloud to show your respect for each other. Then, return a personal business card. If you don't bring your business card, you should apologize to the other party. Before the other party leaves, or the topic is not over yet, there is no need to accept the other party's business card in a hurry.

7. Address etiquette

Different names.

Remember each other: Do you value performance?

Make no mistakes: don't pronounce your name wrong, don't write it wrong, and don't be arrogant.

Not suitable for abuse: don't joke about the recipient's name; Don't borrow the recipient's name.

Different names.

Official address: the most official address of an administrative position.

Address technical titles: address those with senior and intermediate titles to show respect.

Degree conferring: to increase the authority of the grantee

Address and occupation name: If you don't know the above information, such as "teacher" and "doctor".

8. Etiquette upstairs and downstairs

On the way upstairs, the guests walk in front, which can show respect and protection for the guests.

When you go downstairs, walk in front of the guests for their safety.

In case of special circumstances, it can also be flexible. For example, it is not appropriate to let a lady in a short skirt or someone who doesn't know the way upstairs.

9. Etiquette of taking the elevator

When entering the unmanned elevator, the receptionist should first enter and open the elevator;

When entering the manned elevator, the receptionist should enter last.

When leaving the elevator, the receptionist is usually the last one to leave. (But if you are stuck at the door, it's not rude to go out first. )

10, travel ranking

Walk side by side and pay attention to "taking the right as the top" or "taking the middle as the top". The receptionist should take the initiative to walk on the outside or both sides when walking side by side, and the foreign guests should walk on the inside or in the middle.

For a one-way trip, it pays attention to "top is top", that is, foreign guests should be invited first. However, if the foreign guests don't know the way, or the road conditions are not good, they should be guided by the receptionist on the left front. The guide should face the guided person sideways when leading the way, and remind the other party to "watch your step" when necessary.

1 1, number of cars.

When the driver drives, the back row is up, the front row is down, and the right is respected and the left is humble.

(First on the right in the back row, second on the left, the last seat on the right in the front driver's seat).

If the owner drives his own car, the front row is up, the back row is down, and the right is respected and the left is humble.

The right side of the driver's seat takes the lead, followed by the right side of the rear row, followed by the left side, and the seat between the rear rows is the last seat.

When receiving group guests, the first row behind the driver's seat is the most important, followed by the back row. The rank of each row of seats decreases from right to left.

12, tea etiquette

1. In the official reception, the secretary or full-time staff usually serve tea to the guests. When receiving important guests, it is best for the highest-ranking person in the unit to serve tea to the guests.

2, the order of tea tasting: first customer, then master; First customer, then customer; First the lady, then the man; There are elders first, and then there are younger generations; First superior, then subordinate.

If there are many guests and there is little difference, tea should be served in the following four orders:

(1) Start with tea drinkers and serve tea from near to far;

(2) Starting from the door of the living room, serve tea clockwise;

(3) Serve tea in the order in which the guests arrive;

(4) Tea is taken by the drinker himself.

When serving tea, the correct way is to hold the tea tray in both hands and enter the living room. Put the tea tray on the coffee table first, then hold the cup ear with your right hand and the cup holder with your left hand. Pass the cup from the left back of the guest's hand and put it on the table with the cup ear facing outward. If you have a little heart, serve snacks before serving tea, which is mainly handed over from the left back of the guests.

4, the first cup of tea should not be too full, with two-thirds of the cup is appropriate. After the guests have had a few sips of tea, the person who served the tea should come forward and fill it with water, and never let the bottom of the cup bottom. In large-scale meetings and activities, it is advisable to replenish water for guests after 30-40 minutes.

13, photo etiquette

A formal group photo can be ranked or not.

When taking a group photo, the host and guest usually stand. If necessary, people in the front row can sit and people in the back row can stand on the steps. If participants are seated, they should put name labels on their seats in advance for identification.

The ranking of domestic group photos is generally about top, middle and left. Specifically, there is a difference between odd numbers (see Figure 6) and even numbers (see Figure 7).

Usually when taking a group photo, the host is on the right and the guests are on the left.

When taking a group photo on a foreign occasion, pay attention to the right, let the host be in the center and the guest be on the right, so that the people on both sides will be divided into the host, the guest and the right.