Is it wrong for the courier to kneel after being reported?

Original title: The courier apologized after being complained many times? Media: To look down on workers is to look down on yourself.

The "proof" presented by the police for the courier on the Internet.

Wang Haigang, a policeman, didn't expect that a letter of advice he wrote to Tong Yuan Courier made him the focus of public opinion.

In response to this incident, the policeman who wrote the advice letter, the courier Nie who claimed to have been maliciously complained, and the complainant Zhang Moumou all provided their opinions to the media.

The courier Nie Guiying said that he had been complained many times and didn't want to be dismissed. He knelt down and asked for forgiveness. The police issued a certificate to Tong Yuan Company that Nie Guiying did not need to sacrifice his dignity in exchange for "understanding" of malicious complaints, and suggested that the company reward the courier; Complainant Zhang Moumou said at that time that "the whole family was cheated by her" and insisted that there was no malicious complaint. Many complaints are due to Tong Yuan Company's "dishonesty and cheating customers", and it will apply for administrative reconsideration to issue a certificate to the police.

Are there any malicious complaints? The company where the courier is located issued a document saying that it is verifying, saying that it "resolutely resists malicious complaints" and has been exempted from the punishment caused by Nie's complaint.

At that time, the express box was used to hold mangoes. Qilu Evening News Qilu reporter photo.

The courier claimed to have been complained many times and begged for forgiveness.

The cause of the incident was that when Nie, the courier of the company, sent the mango to Zhang Moumou, the recipient, "one was missing".

Nie told the newspaper that she had contacted Zhang Moumou, a resident of Daozhuang Town, to pick up a box of mangoes at the scene. "Zhang Moumou opened it on the spot and said that there were fewer mangoes. It was suspected that we stole it."

Zhang Moumou said that she didn't take the customer's mango, "but I also feel that the box is empty." At that time, she asked each other how much was missing, and she made up for it. But the other party said that mango was imported from Vietnam and could not be bought locally. Nie Guiying offered to compensate the other party with double or triple mango, but was rejected by the other party, claiming that he would never accept the service of Tong Yuan Express again.

Nie said that from that day on, Zhang Moumou began calling frequently to complain about her. "They complained about more than one thing, and said that I didn't send them a text message when I sent a pot of flowers before, which caused the flowers to wither."

The company that received customer complaints asked Nie to solve this matter as soon as possible. Therefore, Nie paid for a box of mangoes worth 52 yuan and gave them to each other. "Zhang Moumou and his family said that they wouldn't accept Tong Yuan's service, so I wanted a friend of the postal courier to send it for me, but later I felt that it was too much trouble for others, so I put on a hat and mask and sent it myself."

However, Nie Guiying was discovered on the spot. Although Zhang Moumou accepted the mango, he thought Nie had cheated them and continued to complain the next day. Due to constant complaints, I decided to deduct Nie's salary of 2000 yuan.

Nie Guiying said in an interview that the company did not actually deduct the money. "It may be because I haven't paid my salary yet, and I don't know how much to deduct." However, Nie said that his monthly salary is more than 3,000 yuan.

To solve this problem, Nie came to Zhang Moumou's home again after work on June 10/9. "Apologize to them and tell them how to solve it. Stop complaining. If I complain again, I will be fired and have no food. " But the other party kept saying, "No solution." Nie said that in desperation, she knelt down on the spot to apologize to Zhang Moumou, 23, and her parents, hoping to be forgiven.

"At that time, all methods failed, and it was really forced." Nie Guiying said that it was useless for the other party to say that you were kneeling. Don't come to this set and tell her to leave. "I thought I had to solve this matter, so I didn't leave. I dare not sit in front of their house, just sit opposite their house and cry. Later, they called the police. "

The police issued a certificate that there is no need to abandon dignity and beg for forgiveness.

This incident caused great concern because of a piece of paper proved by Wang Haigang, a policeman, and quickly became a hot spot after it spread through the Internet.

This certificate, signed by Wang Haigang, a policeman, and stamped with the official seal of the police station, shows that Nie Moumou, a female courier of Tong Yuan Express, was complained by Zhang Moumou, a customer, when delivering mangoes. After the courier compensated the customer for a box of mangoes, he still encountered four complaints. In order to get forgiveness, the courier knelt down at the customer's house and told Zhang Moumou that if he was complained again, he would be expelled from the company.

At the same time, the certificate is attached to Tong Yuan company with a suggestion: give up this "understanding" of malicious complaints that requires sacrificing the dignity of employees; Zhang Moumou and his family were included in the permanent "blacklist" of company services; We should praise and reward such an excellent employee who would rather sacrifice personal dignity than maintain the company's reputation, and set an example and an example. At the same time, it is suggested that the company refund Nie's salary deducted by malicious complaints of 2000 yuan.

Prove that the last word is "good for evil", so why repay kindness? It is our common responsibility to maintain social fairness and justice and promote positive social energy! "

It was later confirmed that the certificate was written by Wang Haigang, a policeman in charge of handling this matter in Daozhuang Police Station of Guangrao County Public Security Bureau, Dongying City.

Wang Haigang recalled to the media that on the night of 10, when he arrived at the door of Zhang Moumou, a policeman, he saw the courier Nie Zheng sitting at the door "crying". Knowing the situation, Wang Haigang asked Nie to go back, but she didn't. "We will send this certificate to the courier company for you," said Wang Haigang. After making this promise and appeasement, Nie Guiying agreed to leave.

Subsequently, Wang Haigang wrote a certificate overnight. He believes that Nie Guiying's certificate should be made public.

Nie Guiying told the newspaper that the certificate was written by Wang Haigang overnight. "He said he wanted to write the next day, and he was really angry at night. He got up at 2 o'clock at night and wrote it. He sent it to me the next morning. I was in Guangrao, and my colleague collected it for me. I was very moved to come back and see it. "

Client: If you are not satisfied with the certificate issued by the police, you will apply for administrative reconsideration.

Qilu said that customer Zhang Moumou argued that there was a reason for the complaint, not "hooligans forced the courier to kneel and refused to forgive" as mentioned on the Internet.

He confirmed Nie's statement that there was a mango missing and a box was packed in the express outlet, but said that the reason for many complaints later was that the company was "dishonest and cheated customers".

He explained that Tong Yuan had damaged the flowers he had bought before, so he questioned the service quality in Tong Yuan. Therefore, when Tong Yuan Outlets wants to fill another box of mangoes for him, he wants the other party to use other express delivery.

After receiving the mango from China Post, Zhang Moumou found that the tape on the box was made in a neighboring village. Later, the staff of the postal outlets replied that they didn't send the courier, and they had used the postal bill on the box. "I found myself cheated, so I complained to Tong Yuan again."

Zhang Moumou said that his later complaints were all about Tong Yuan's dishonest service and cheating customers, and his previous complaints about mango had been withdrawn.

Then one night, Nie Guiying suddenly came to his house: "Why did you complain about me, which made me lose my job?" While the two sides were discussing the theory, Nie suddenly knelt down to Zhang Moumou's mother. "At that time, we were not prepared, and the whole family was blinded by her." Zhang Moumou said.

Zhang Moumou said that he did not force Nie Guiying to kneel. At that time, Nie Guiying repeatedly stressed that if he didn't drop the lawsuit, he would lose his job, so he had to drop the lawsuit. "I am also soft-hearted, saying that I can't cancel the complaint until tomorrow. It's so late now, I can't find customer service. " However, Nie Guiying insisted that the complaint must be revoked that day, and then went to the door and cried loudly, attracting many people in the village to watch. Helpless, Zhang Moumou called the police.

After the police arrived at the scene, Zhang Moumou told the police what had happened, and the police also called Nie aside to understand the situation. Then it was proved later.

Zhang Moumou said that the voices on the Internet were scolding him and saying that he needed leniency, which he could not accept. What forced the courier Nie Guiying to kneel down should be the management system of the courier company, which is an excessive fine. "My courier was damaged, and later I was cheated and complained properly. What's wrong? " He refused to accept the police's practice of issuing certificates and said that he would apply for administrative reconsideration.

Tong Yuan: The courier is exempt from punishment, and others are checking.

Whether there are malicious complaints in Zhang Moumou has become the focus of the incident.

On June 0 1 14 or so, a staff member of YTO Express Agency in Daozhuang Town, Guangrao County replied to this newspaper, saying that Nie Guiying is still working normally at present, and the handling of this matter by YTO Express has not been announced.

In view of the above situation, on June 0 1 15, Tong Yuan Company released a message in the official Weibo, saying that the branch where Nie, the salesman, is currently working, has been exempted from the punishment caused by the complaint, and expressed condolences to him. Other conditions are being verified.

In addition, in this news, Tong Yuan Company also stated that it "resolutely resists malicious complaints and reserves the right to include malicious complainants in the list of unwelcome customers after verifying the facts".

According to media reports, at about 12 12, Zhang Guohua, the general manager of Shandong Express Co., Ltd. and his party came to the express agency in Daozhuang Town, Guangrao with 10000 yuan, ready to reward and sympathize with Nie. However, due to Nie's absence, the party left ten minutes later.

On June 12, Sun Kang, Vice President and Secretary General of China Express Association, appealed to the media that express delivery enterprises should not only safeguard the legitimate rights and interests of users, but also safeguard the basic rights and interests of employees, clean up unreasonable internal penalties and really care about employees.

At the same time, Sun Kang also revealed that China Express Association is currently studying the establishment of a blacklist system for bad users. ?

Weibo, the official of People's Daily, published a micro-commentary entitled "Please Keep the Most Basic Goodwill" at 20: 33 on the 0 th, saying: A piece of paper from the police proves that it is hard-core, warm and full of sense of justice. It's not easy to make a living. It's respectable to support yourself and your family with both hands. Dignity is expensive, but it is also the easiest to be trampled on. To look down on workers is to look down on yourself. Making things difficult for workers should be looked down upon by people all over the world. Even if you are unkind to others, don't do evil, because your rudeness lowers your character.