How to euphemistically and implicitly urge people to pick up express delivery?

It is best to send a short message to the customer in advance, telling the customer when and where to pick up the courier, so that the customer is psychologically prepared. SMS should remind customers to pay attention to incoming calls, and remind customers to contact you first if they can't get express delivery.

Then, after that time, call the customer and ask the customer to come and get the courier. If the customer contacts you first and can't get the courier, there is no need to call the customer. This will make customers have a better service experience.

Call the customer to pick up the express delivery, and pay attention to some problems:

1, the first point is politeness, after all, the customer is God.

2, call to choose a more suitable time, always can't choose the customer's working hours and ask the customer to come and get the courier.

If the customer doesn't answer the phone, call back later. If there is still no answer, send a text message to inform the customer. Pay attention to the news that I will contact you when I see the news.

When editing express messages, you should pay attention to the following points:

1. Be polite and use words like "you" and "please".

2. To explain which courier it is, it is usually indicated at the beginning of the message.

3. Indicate the express delivery number so that customers can come to collect it.

4. Explain the specific time and place to pick up the express delivery.

5, to leave contact information, when the customer has any special circumstances can contact you.