JD.COM, if you don't return the money, don't you have to return it?

Yes, in this case, you don't need to send it back.

This often happens when the goods themselves have great defects, which makes them unusable. Therefore, even if the merchant takes back the goods, they are scrapped and useless, so the buyer is not required to return them directly. This often happens in primary agricultural products, because the goods are detained for various reasons, which leads to the deterioration of agricultural products, and buyers and sellers can only throw them away. So at this time, you only need to fill in the refund (first negotiate with the merchant and take pictures of him, and generally agree with this treatment plan).

In this way, the process of returning only is completed.

I have been in this situation myself. I bought a box of apples from JD.COM. Because of the epidemic, we all know that many distribution stations in JD.COM were forced to close. My apple has been in the warehouse for a long time, about a month. After I received the goods, I obviously smelled corruption as soon as I opened the box. I checked several cases and found that most of them were rotten, so I contacted the merchant and took photos to explain the situation to him, as shown below.

The merchant was very happy to let me click on the refund and give me a full refund. In fact, there are still some good ones in it, but the boss said to give them to me, hoping not to bring me a bad shopping experience. If I buy more orders after I feel delicious, my experience should be a typical example of not returning.

Summary:

Don't be afraid that there is something wrong with the goods, just contact customer service directly to solve it. As consumers, we have the right to receive goods without quality problems, and merchants generally don't want you to get a bad shopping experience. It can be settled through negotiation. What can't be solved is the intervention of platform customer service. Online shopping can still be trusted on the whole.