The mobile phone is connected to the internet, but I can't receive the WeChat message. Why?

If the mobile phone WeChat cannot receive information, please refer to the following:

1. Check whether the mobile phone network connection is stable, and suggest replacing 3G, 4G network or wireless network.

2. Try to update the WeChat version.

3. Click Mobile App- Settings -App Manager-All-WeChat-Clear Data (please back up important data in WeChat before clearing data).

4. Back up data (contacts, text messages, pictures, etc.). ) and restore the factory settings (Settings-Reset/Privacy/Personal-Restore Factory Settings).

If the problem still exists, I suggest you take the purchase invoice, maintenance card and mobile phone to the local Samsung after-sales service center, and professional engineers will help you test it.