Is orange heart the best?

Good shopping experience, I really feel that this platform still has many problems. I suggest you don't buy things on this platform. On June 65438+February 65438+July 2020, I bought something on this platform and promised to pick it up at 4 pm the next day, but I didn't receive the notice of picking it up until 6 pm the next day, so I called the person in charge, and the person in charge stopped calling, and then contacted the customer service of the platform. On the morning of June 9th, 65438 10, I made a manual customer service call. The human customer service said that after the goods were delivered to the designated place, they were returned because the head of the delegation could not be contacted, saying that they were applying for a refund for me, and it would take several working days for the refund application to arrive. I said, can you change the delivery address and send it to me? The customer service staff said that it can only be refunded. There are four places that make me feel platform garbage. First: when the delivery personnel can't contact the head of delegation, the platform personnel should contact the buyer as soon as possible; Second: when the buyer contacts the online customer service platform for feedback, he should tell the buyer the processing time and the processing result, instead of letting the buyer wait blindly; Third: This is because the platform and the team leader waste the buyer's time and shopping mood. When the buyer requests to change the delivery address, the customer service staff should not refuse; Fourth: when the buyer made a complaint, the customer service staff said that this was a complaint phone. According to common sense, the complaint receiver and the customer service staff should not be the same person, and the customer service staff refused my complaint request. The above sentence is true. I wonder if there is anyone similar to me. This is a very, very bad shopping experience. The following is my complaint request, as shown in the figure.