What if customers pay for offline delivery?

Self-delivery method of Pinduoduo Platform Store: 1. After the goods arrive, we can receive a text message to remind us that we can pick up the goods.

With more and more users in Pinduoduo, people can buy things conveniently and quickly. Now, Pinduoduo has also launched a catering service project called Buy More. When customers buy things, they can choose to pick them up at the store. But many friends who use it for the first time really don't know how to raise it after choosing a store. Can I get a refund if I buy it?

Self-reproduction with many products;

1. We can take it away as soon as we receive the information notice after delivery.

2. Then open the Pinduoduo and click the Buy More button to enter.

3. Click on the Order button on the page to enter and inquire about your own self-service shop.

4. After going to the store to buy goods, click the Confirm Order button on the page.

Can I get a refund if I buy it in Pinduoduo?

It depends. If you want to return the goods, you must meet the following requirements:

1. When the product is shipped, the customer only applies for a full refund, and the store can also choose to refuse to receive the refund on the after-sales service webpage, that is, if the customer chooses to refuse to receive it, the system software will automatically refund the buyer. Of course, if the application is rejected, there is only a full refund.

2. The customer must return the product to the store within one week from the date of receiving the product, and the customer's standard refund cannot be higher than the specific payment amount. If there is no reason, the customer will bear the return freight, that is, the customer will send the product to the seller. If the goods are returned or replaced due to product quality problems, errors, missing parts, etc. The transportation expenses shall be borne by the merchant.

If you refuse to accept seafood/fruits and vegetables for personal reasons, the store has reason to refuse the refund. If the customer does not consult the customer service for a return within the time after receiving the goods, the store has the right to refuse. If the customer has no reason to return the goods within one week from the date of harvest according to the return address provided by the system software, and the merchant has not returned the goods within three days from the date of receiving the returned goods, the service platform has the right to intervene in the return.

4. If the buyer stipulates a replacement, the seller shall deliver the replacement within 3 days after receiving the return. If the goods are not delivered within the time limit, the exchange service platform has the right to intervene. Regarding the rejection, if the customer refuses to sign for it without reason, the transportation cost needs to be borne by the customer. Before the seller delivered the goods, the buyer had applied for a refund to cancel the cooperation, but the buyer refused to sign for it because the seller forcibly delivered the goods without the buyer's permission.

Naturally, whether you can get a refund mainly depends on whether you meet the refund requirements, whether it is correct or unreasonable. In view of the unreasonable regulations, the other party may refuse the refund.

Pinduoduo has professional requirements on this issue. If you refuse to accept the refund, of course, the merchant will allow you to refund. Then if it's just your unilateral reason, it has nothing to do with the product, and this may not be refunded, depending on your own product.