What if China Mobile charges as usual when it clearly cancels the package?

Call 10086 first, and a local mobile staff will contact you. If you are not satisfied, you can continue to complain to the provincial customer service until you are satisfied.

You can check your SMS records in the business hall first. If you do cancel the package, call 10086 to complain! ~

Call 10086 for manual service. Usually help you solve it.

When we use mobile phones or broadband services, we will inevitably encounter some problems and failures. To solve the problem first, the following methods are recommended:

Step one:

Call China Mobile's customer service number 10086, listen to the voice prompt after the connection, and press "0" to enter the manual seat.

If you have 10086 complaints about unresolved problems, you can call China Mobile Service Quality Supervision Hotline 10080 to continue feedback.

Step two:

Call China Mobile's service quality supervision hotline 10080, and listen to the voice prompt after connection:

(1) Press "1" voice message mode, and you can leave a message and complain after hearing the "Didi" sound;

(2) Press "2" SMS self-service mode, and you will receive the SMS sent by "10080". After clicking the link, you can fill in the form by yourself on the opened page and submit the complaint.

(3) Press "9" to directly connect the artificial seat.

PS: 10080 is the service quality supervision hotline of China Mobile, which plays a supervisory role in complaint escalation.