English conversation about calling the hotel complaints department

C: Good evening. Front desk. Can I help you?

Good evening, front desk. what can I do for you?

G: This is Steven, room 1588. I just checked in and I'm not satisfied with my room.

This is Steven in room 1588. I just checked in. I am not satisfied with the room.

C: May I know what happened?

Is there a problem?

G: The room stinks, and there are other people's hair on my bed! I didn't expect such a thing to happen in your hotel.

The room stinks, and there are other people's hair on my bed! I didn't expect this to happen in your hotel.

I'm sorry to hear the news. Mr Steven. I'll send a waiter to your room right away. She will bring fresh air and make your bed again. We apologize for the inconvenience.

I'm sorry about that, Mr. Steven. I'll send a waiter to get the air freshener right away and make your bed again.

We apologize for the inconvenience.

G: that's good. Thank you.

Ok, thank you.

You're welcome, Mr Steven. My name is Jack. If there is anything else I can do, please call me at any time.

You're welcome, Mr Steven. My name is Jack. Please don't hesitate to call me if there is anything I can do.

Customers complain about all kinds of problems.

1) No hot water/boiler.

There is no hot water/boiler.

This room smells/is too noisy.

The room is messy/noisy.

3) The curtains are full of dust.

The curtains are covered with dust.

4) The pillowcase is stained.

There are stains on the pillowcase.

5) The bathtub/toilet is dirty.

The bathtub/toilet is dirty.

6) The toilet is blocked, and the water overflowed when I flushed it.

The toilet is blocked. As soon as I flushed the water, it came out.

7) There are no towels/toiletries/toilet paper in the bathroom.

There are no bath towels/toiletries/toilet paper in the bathroom.

My necklace/watch/wallet is missing.

My necklace/watch/wallet is missing.

Get me your manager!

Call your manager.