Customer service work summary brief personal

Customer service work summary short template personal

Summary is a comprehensive and systematic summary of a period of study, work or its completion. It can clarify the next step of work. Take fewer detours, make fewer mistakes, and improve work efficiency, so prepare a summary. But I found that I didn’t know what to write. Here is a short template of a customer service work summary that I compiled for everyone. It is for reference only. I hope it can help everyone.

Customer service work summary short template personal 1

Time flies, and I have been working in xx property for a year without knowing it. In my opinion, it has been a short but long year. What is short is the work skills and professional knowledge that I have not had time to master, and time has passed; what is long is that the road to becoming an excellent customer service staff must be very long in the future. The following is a summary of my work this year.

1. Daily work

Handle procedures and certificates for customer closing and decoration, as well as archive merchant information, files and keys, and be familiar with all aspects of information, including owners, decoration units, Information about the construction unit and other information shall be recorded and the relevant departments and personnel shall be notified for processing, and the process shall be tracked, and a return visit shall be made after completion.

2. Sharpen your character and improve your quality

For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties at work. With the help of my leaders and colleagues, I have the courage to face difficulties and take challenges, and my character has further stabilized. I think we should maintain a good mental outlook and working condition in front of customers. As a customer service staff, we should put professionalism and service with a smile first. The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you must put your work first and always keep smiling, because you represent not only your personal image, It is also the image of the company. Try your best to maintain service with a smile, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette work such as reception etiquette and telephone etiquette.

3. Pay attention to details

Because of their "smallness", details are often looked down upon or even ignored by people. They also often make people feel cumbersome and have no time to take care of them. Here at XX Property, I deeply understand that details cannot be neglected or sloppy. Whether it is every line of text and punctuation when reviewing official documents, or the refinement of services emphasized by the leaders, and no dead ends in sanitation, etc., I have a profound understanding that only by going deep into the details can I get rewards. Details produce benefits, and details bring success.

4. Expand talents

In order to do a good job, our customer service department, engineering department, and security department are all working overtime to do their jobs well. Although it is tiring, it reflects the unity spirit of our customer service center. This shows that everyone is full of passion for work. I will treat every job seriously and responsibly, and do my best to do all the jobs better one by one.

5. Direction of improvement

Strengthen the learning of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception procedures and etiquette. Strengthen document production capabilities and expand various work skills, such as learning how to operate some new computer software and how to answer customer problems. Further improve your personality, increase your patience with work, pay more attention to details, strengthen your sense of responsibility and cultivate your enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve your abilities in all aspects, and keep up with the company's progress.

I am very happy to come to the big family of xx Property Management. The cultural concepts and working atmosphere of the property management company unconsciously infect and promote me. It allows me to learn at work, grow in learning, and determine the direction of my efforts.

At this moment, my biggest goal is to challenge myself, surpass myself, and make greater progress in the new year's work! Customer Service Work Summary Sample Short Template Personal 2

Do your job well and complete it seriously A series of tasks assigned by the leadership. Over the past year, I have grown a lot as a property customer service person. I have learned a lot of work skills and business knowledge. I also have a better understanding of our property. Looking back, I When applying for a job in a company, I suddenly discovered that I have been working in our company for more than a year. I have also become very familiar with the work of property customer service from the beginning. I have also changed a lot, and now I am very familiar with it. Here is a brief summary of my work over the past year.

1. Have a good service attitude

Doing a good job in property customer service is not a simple matter. It is not just about answering the phone and taking notes, but you need to be aware of what you are doing. I have a lot of understanding of the work I do, and I have to have clear solutions to the customer's requirements. Even if I don't have one, I can still have a good attitude, provide customers with high-quality services, and let the customers know that our property customer service is not listening to them. As long as you record the phone call, you should seriously help him solve the problem and handle things for him. This requires us to have a strong sense of responsibility and a sense of self-consciousness about our work. Otherwise, if we just do the job of being a microphone or answering questions, there will be no progress.

2. I have developed my abilities

In the past year, I have answered hundreds of calls, big and small. Some of the problems are very small. I can help customers on the phone. To solve some problems, we need to arrange field personnel, and I also record and notify them in a timely manner. Some customers' problems are more serious, and our customer service staff need to follow up continuously from the moment they answer the call to understand the progress of problem solving, or whether it is necessary Only with the support of leaders can we do well. These jobs have also greatly improved my psychological quality and exercised my property service capabilities. Some customers have more serious problems and sometimes the communication tone is unfriendly, but I still listen to them patiently and tell them at the same time. Myself, this is work, not that the client has any personal opinion on me. Gradually, I received more calls like this, and I also developed a way to deal with customers' emotions. Of course, the most important thing is to solve problems for customers.

3. Do your job seriously

When I am at work, no matter how difficult the problem is or how hard it is, I will do my job well and do it well. Only by serving customers seriously can you not only improve your own abilities, but also establish a good image for the company and continuously improve your service level. At work, I also realize the importance of details. When answering customer calls, I will try to grasp the key points of the problem from the customer's description, and at the same time ask the customer some important questions to understand how to solve the customer's problem. better.

I also have some shortcomings at work, but after I discovered them, I always tried to find ways to improve them so that my work can be done better and my abilities can be improved. In my future work , I will continue to do a good job, and at the same time, I will continue to learn and improve myself. Customer Service Work Summary Sample Short Template Personal 3

Along the way, we have experienced the scenery of 20xx, and now we are about to enter a new year of 20xx.

In the previous year’s work, our xx property management strictly strengthened the requirements and specifications in our work, and provided active property services and assistance to the owners of xx, xx and other communities. It left a very good impression on the owners and gained their trust. Looking back on this year, as a customer service staff of xx Property Company. I focus on the front desk position of xx Property, providing reception and good property applications for owners, and have fully played my role in this year's work. In this year's work, I strictly abide by work disciplines and conscientiously obey leadership arrangements and training. Actively serve the owners in their own positions and complete their work carefully.

Now I would like to summarize my work achievements in the past year as follows:

1. Strengthen service thinking and work attitude

As a customer service, we are the front-line position where the company contacts the owners. For this reason, in our work, we are not simply serving as customer service to communicate with the owners, but also as representatives of xx Property, standing in this position as the image of the company. For this reason, I also deeply feel the importance of this position.

In order to better bring feelings to the owners at work, I focused on strengthening my own ideological training in this year's work. Consolidate your service ideas so that you can consider the owners' problems more carefully and considerately at work, and propose solutions or solve problems for the owners.

In addition, I also changed my somewhat casual attitude at work in the past, and began to face up to my work responsibilities strictly and carefully. And through understanding in training and books, I have strengthened my service etiquette, making the work easier.

2. Strictly abide by work requirements and improve service deficiencies

In terms of work, I can strictly abide by company regulations, do a good job in reception, and never violate The company's discipline does not easily promise customers things beyond their own responsibilities, etc. I also know that as a communication bridge between the company and the owners, if there are any problems in my work, the owners will also be affected! For this reason, after each property work is completed, I will also call the owners in a timely manner Confirm the situation to ensure that the work can be completed smoothly and that there are no remaining problems.

Such a strict and careful attitude has helped me avoid a lot of problems. It also allows our work to be recognized by more owners and increases their recognition of the property.

3. Self-deficiency

Reflecting on one year, my biggest problem is that I cannot keep my own problems in mind. I have made many big and small problems and sloppiness at work, but if I cannot remember and improve my mistakes, I will continue to make mistakes! I feel very ashamed about this.

But in the next year, I will be more strict with myself so that I can achieve greater gains in my work! Customer Service Work Summary Sample Short Template Personal 4

Time flies, and I have been working in the customer service department of xx Property Management Co., Ltd. for more than xx years. With the support and help of the company's leaders and the joint efforts of colleagues, we have completed our job well in accordance with the company's requirements and deployment.

Through this year’s study and work, I have made great progress in my working methods and methods. I now summarize my work in 20xx as follows:

1. Customer Service Receptionist Daily work

Since the customer service department’s work is to directly face the owners of the community, the customer service department is the most important department for the image of the community property company. It is precisely because of this that the company has formulated the service tenet of "making you satisfied every day" and the "Five Ones" quality culture guideline of doing everything for customers, personally grasping the top leaders, vetoing the system with one vote, meticulous attitude, and working hard to the end. The daily work of the customer service administrator mainly includes: receiving visits from owners; handling owner complaints; handling contact, follow-up, and return visits from owners for repair reports.

2. Strengthen learning and improve professional level

Because I feel that my knowledge, ability and experience are far from my position, I never dare to take it lightly. For more than a year, Continuously strengthen the study of professional knowledge. In this regard, the company has also strengthened the training and examination of professional knowledge, so that we can flexibly use relevant professional knowledge in our work. In this way, we have indeed improved our business level. progress.

After continuous learning and continuous accumulation of experience and knowledge, they have acquired certain working abilities and can handle various problems in daily work by themselves. Be able to treat various work tasks with a correct attitude, love your job, and work hard to implement it in actual work. Actively improve one's own professional qualities, strive for work initiative, and strive to improve work efficiency and work quality.

3. Existing problems and directions for future efforts

Through the summary of this xx work, some problems and problems have been discovered, mainly in:

First, because I didn’t know much about the property management profession at first, I had to figure out a lot of work while doing it, so that sometimes I couldn’t work with ease and the work efficiency needed to be further improved; second, some work was not detailed enough, and some work coordination was not perfect. Third, the relevant professional theoretical level cannot fully meet the company's requirements for a qualified administrator.

One of the most important tasks for a property company is to collect property fees. Every year we have preferential policies for property fees. This can increase the collection rate of property fees, which is a measure of our company’s service quality. , it is also a reflection of whether the owner is satisfied with the work we do. Fourth: Repairing moldy walls is also one of our priorities during the working year.

Therefore, the leaders of the property management company and the person in charge of the real estate analyzed the main reasons: one is the cold bridge phenomenon, and the other is caused by water in the wall. Therefore, we formulated a maintenance plan; when our customer service department receives a call reporting mold on the wall, we will report the situation to the real estate manager as soon as possible. The more important real estate manager will go back to see it in person, analyze the situation, arrange for maintenance personnel to deal with it in a timely manner, and try our best to To satisfy the owners.

In the future, we will focus on improving property management knowledge, service attitude, and work standards in our work. Continuously strengthen learning, broaden knowledge, and strive to learn property management knowledge and relevant legal knowledge.

Strengthen the understanding of the development of the property company, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and make overall plans for the company, but be aware of the current situation; more importantly, pay attention to the work style of the department Construction, strengthening management, uniting as one, working diligently, and forming a good working atmosphere of the department. Continuously improve service levels to owners and other departments.

I will serve the owners well with full enthusiasm, safeguard the interests of the company, actively provide high-quality services to the owners, create higher value for the company, and strive to achieve greater and better work results. Customer Service Work Summary Sample Short Template Personal 5

In 20xx, when I entered the customer service department of the property company for x months, I received strong support and help from the company leaders and colleagues. By participating in job responsibility training and learning basic property knowledge, my service awareness and service skills have been enhanced. In daily reception work, we handle procedures for owners in a timely manner, do our best to provide repair reports, complaints, return visits and other business services, and actively complete various tasks assigned by leaders. This year’s work is summarized as follows:

1. Onboarding training and business learning

1. In terms of onboarding training.

After entering the company, firstly, by studying the employee handbook and participating in employee induction training, I learned about the company’s “people-oriented” management philosophy and humanistic culture in a short period of time. The second is the company's red and yellow line and other system training, which made me know that I must strictly abide by the company's rules and regulations, and always reminded me that I must have a high sense of responsibility, abide by the company's disciplines, and improve work efficiency. The third is service awareness training. We adhere to the company's service tenet of "serving you wholeheartedly", strictly implement the service concept of "owners first, service first", and strive to improve service quality.

2. Business knowledge learning.

At work, it is particularly important to be proficient in service processes and carefully study relevant laws and regulations and the contents of various agreements formulated by the company. First, he has proficiently mastered the service procedures for the procedures for moving in, secondary decoration of the house, and parking spaces; second, he has carefully studied XX and other relevant laws and regulations, as well as various agreements such as XX formulated by the company; third, he has been familiar with the relevant laws and regulations within the scope of the business. Comprehensive study of application systems, mainly mastering the Weixin property management system, using the Weixin property management system to enter owner information, and generating and exporting various reports. Master the operation of the building intercom system, and be able to skillfully input the access card for the owner to facilitate the owner's entry and exit; fourth, I participated in the manufacturer's training and study on common problems with water meters, which not only enhanced my business knowledge, but also improved the quality of service.

2. Daily reception and service work

The property front desk is mainly responsible for daily calls, coordination, services, liaison and daily procedures and other specific work. By xx, xx, 20xx, *** households have completed the move-in procedures for xx households, completed the secondary decoration procedures for the residences for xx households, and the deposit has been refunded for the second renovation for xx households; completed the procedures for joining the shops for xx households, and completed the procedures for shop decoration for xx households; Parking space for xx households.

1. When the owner calls or visits, patiently answer the owner's inquiries and complaints, take detailed records and provide timely feedback to the relevant departments for timely processing, and follow up and return visits on the handling situation.

2. When the weather turns cold, the property management promptly releases anti-freeze information to owners who do not stay or use it in winter through the SMS platform, and provides paid drainage services to xx owners who need drainage.

3. During the owner satisfaction survey questionnaire work, a questionnaire was distributed to xx owners, and xx copies of the questionnaire were collected. In the questionnaire, a survey was conducted on the customer service, order maintenance, environmental sanitation and other aspects of the community. , the owner's satisfaction has reached xx or above, so that our work has been recognized by most owners.

3. Shortcomings in work

1. Insufficient learning and lack of experience lead to insufficient service skills and service skills at work;

2. The lack of professional knowledge prevents some problems from being solved in time.

IV. Future work plans

1. Continue to strengthen the learning of professional knowledge, service skills and service skills, thereby improving service quality;

2. If the owners of Building xx find problems during the handover, decoration procedures and decoration management, they will follow up in a timely manner and provide feedback on relevant information. At the same time, they will work hard to do a good job related to Building xx.

In short, we will serve the owners as the starting point and the owner satisfaction as the end goal. Exercise at work, grow through exercise, provide owners with standardized, fast and effective services, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for owners, and improve the service quality of the property. Customer Service Work Summary Sample Short Template Personal 6

Time flies, and a year has passed before I knew it. In the past year, with the care and help of the company leaders and colleagues, I successfully completed my job Daily work, now make a summary of the daily work of the previous year.

1. Daily reception work

Fill in the "Customer Service Department Duty Reception Record" every day, record the owners' calls, complaints and service matters, and coordinate the results, timely feedback, telephone calls Return visit to the owner. The total number has reached thousands.

2. In terms of file management

Files are documents and materials directly formed in property management. Strictly follow the file management regulations to manage owner information, department files, repair orders, and daily work contacts. Letters, release slips and other information should be classified and organized more thoroughly to ensure a clear catalog and easy retrieval. The information of residents in each building should be boxed and the files of each department should be bagged and managed, and the arrangement should be completed on schedule and in detail. Achieve standardized management, and at the same time formulate and improve the confidentiality system of information, regularly check the status of files, and make timely improvements if changes or lack thereof are made.

3. Model rooms

Model rooms are our window for external display and a platform for establishing our corporate image. At the end of each month, I will take inventory of the items in the model room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the model room are intact.

IV. Daily work of collecting various fees

In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure that daily work continues to proceed normally, we must do a good job in collecting various expenses and ensure that they are collected in full and on time.

5. Daily work of home service opinion survey

While completing daily work, the daily staff of our department actively go into the homes of community owners to collect opinions from various customers on property management. The opinions and suggestions in the process will continue to improve the service quality and service level of Century Xinzhu Community Property Management.

As of xx, xx, 20xx, our department conducted a household survey on the owners living in the community, visited xx households, and issued xx property service opinion forms. The survey found that the satisfaction rate of community owners with the daily reception work of our department reaches xx, the satisfaction rate with the reception of telephone repair reports reaches xx, and the satisfaction rate with the daily work of return visits reaches xx.

6. Experience and Harvests

Over the past year, through hard study and continuous accumulation, I have made great progress in ideological understanding and daily work ability, and now have a customer service center With daily work experience, I can deal with various problems that arise in daily work relatively calmly. I have made great progress in organizational management ability, comprehensive analysis ability, coordination ability and written and verbal expression ability after a year of training. Improvement ensures the normal operation of the daily work of this position, can treat various daily work tasks with a correct attitude, loves the daily work of the job, and works hard to implement it in the actual daily work. Actively improve one's own professional qualities, strive for initiative in daily work, have a strong sense of professionalism and responsibility, and strive to improve daily work efficiency and daily work quality.

VII. Daily work plan for the next year

1. Strengthen the learning and improvement of business knowledge, innovate daily work methods, and improve daily work efficiency.

2. Further strengthen the daily management of the customer service center, clarify tasks, and ensure that it is rigorous and orderly.

3. Based on the actual situation, consider more details, follow the leadership’s intentions, coordinate internal and external relations, and help the leaders solve their problems. ;