Why does my mobile phone automatically play music or sound?

If your phone automatically plays music or sound, you can check the operation by the following methods:

1. Check whether the music player is turned on.

If the music player is turned on:

(1) After Huawei's original headphones are plugged in, the mobile phone automatically plays music. This is the function of Huawei Music App. If you don't want to play music, you can close Huawei Music App in the nearest taskbar.

(2) You may accidentally touch the buttons of wired headphones and Bluetooth headphones. You can solve the problem by turning off the remote control function of the application.

Take Huawei Music as an example: Go to Huawei Music > My > Settings, and turn off the play switch that supports wired headset/Bluetooth control.

(3) You may have mishandled the desktop music icon. It is recommended that you manually close the application that plays music automatically.

2. Check the system default notification ringtone.

If the default notification ringtone is set to music, the mobile phone will play music when it receives the notification message, making you mistakenly think that the concert will play automatically.

EMUI 1 1.0 and below: Go to Settings > Sound/Sound Vibration >: Default notification ringtone, click on the preview of the selected ringtone to confirm whether it is the ringtone that you automatically hear. If yes, you can choose system ring or no ring.

HarmonyOS system 2.0: Go to Settings > Sound and Vibration, click and select the ringtone such as incoming call ringtone, information ringtone and notification ringtone, and confirm whether it is the ringtone you hear automatically. If yes, you can choose system ring or no ring.

3. Check the application notification ringtone

If a single application plays music when notifying the message, it may be that the application has set the notification ringtone separately.

You can enter the settings of the application and confirm whether you hear the ringtone that plays automatically. If so, I suggest you turn the ringtone to silent notification.

(1) How to set the notification permission of application separately:

EMUI 1 1.0 and below: clear the notification in the drop-down notification bar first, and then when this problem occurs, drop down the notification bar, slightly slide left or right on the notification of the new application, click Enter after the gear icon appears, and turn off the notification permission switch of the application or select the ringtone as None.

HarmonyOS System 2.0: You can slide the application notification to the left or right on the notification bar, and then click the gear icon, and the pop-up window will directly choose to turn off the notification or set it as silent notification.

(2) Method for setting notification authority for batch closing of applications:

EMUI 1 1.0 and below: enter the mobile phone settings, enter the notification/notification center, click Enter Batch Management, turn off all switches, and then turn on the notification permission switch of the application as required.

Warm reminder: Some models do not have all switches, so you need to manually set the application notification switch separately.

4. Check whether the smart life application is set to play music, weather, news and other scenes regularly.

If the scene of automatically playing music/weather/news is set in the smart life App, music or sound will be automatically played under the trigger condition. Please open your smart life > scene to check the scene settings. If the scene is no longer needed, you can close the scene or hold down the scene card, and click Delete to delete the scene.

5. Check whether relevant scenes are set in the Smart Assistant.

Please check whether you have set up > Smart Assistant > Smart Voice > AI Lab > Scene Linkage > Related Scenes in my scene. If the scene is no longer needed, you can close it, or press and hold the scene card and click Delete to delete it.

6. Check whether privacy space/multi-user is enabled.

If you don't receive any notification when your mobile phone plays music automatically, you may have opened the privacy space/multi-user. When some third-party applications of private space/multi-users receive the message, the main space can also hear the message notification tone.

Please switch to private space/multi-user, and confirm as follows:

Privacy space: enter the settings, search to enter the privacy space, and see if the privacy space has been created (the display entry instruction has been created, but the display opening instruction has not been created). If yes, please enter the inspection.

Multi-user: Go to Settings and search for multi-user/user to see if there are any other users. If yes, please enter to check.

7. Restart the device

I suggest you restart your mobile phone. Restarting the phone can close some abnormally started applications and let the phone resume normal operation.

If you still can't solve your problem, please back up your information in advance (third-party applications such as QQ and WeChat need to be backed up separately) and bring the purchase voucher to Huawei Customer Service Center for testing.

Related links are as follows: Huawei Customer Service Center makes an appointment for service delivery service maintenance spare parts price inquiry.