Can you send a message to ZTO Express?

My job is to often deal with express delivery, either to give customers after sale or to follow up the logistics information of orders, so I know this better. Here are two most economical ways to tell you ~

First, contact the courier to return the goods

I don't want to send any more goods that have been sent. In fact, I can intercept them and return them. Go to the mailing site and ask the staff to intercept and return it for you. Just send the mailing number to the other party. Site staff can check your information on the system, and this will be handled by the docking courier here in ta, because the sender can't intercept it by courier, so it must be done by mailing the site.

If you place an order online, you can contact the courier who comes to pick up the goods, let the other party tell you the detailed address of the site, or ask him to help contact the company's personnel to operate.

Remember that there is no extra freight for interception and return. If the other party wants you to pay, it must want you to earn more freight. Can you ask him which rule requires extra freight? If that's the case, I'll ask in official website. In this case, the staff dare not charge more, but I suggest you negotiate with the other party, otherwise the other party will not help you intercept, but tell you that it has been operated, which is a bit pitted.

Second, let the other party refuse to accept it.

You can contact the recipient and ask the other party not to sign for the parcel when sending it. Contact the younger brother who sent the parcel to refuse, and call the younger brother directly to tell him that the parcel is not needed. Just refuse. If you refuse the package, you don't have to refuse it in person. Just provide the express waybill number. When the courier feeds back the situation to the site, the site staff will report the problem again. Maybe the on-site staff will call you to explain the situation and ask if you want to return it. After confirmation, you will start to return in the same way in a few days.

There are three ways to refuse to accept.

1. When you pick up the courier, tell the courier that I want to reject this one. I don't want it.

2. When the express mail is still being delivered, read the logistics information, contact the courier, call him first and tell him that you want to reject an express mail. The administrator will ask you to send him the order number, and then you can send him the order number by SMS.

3. Find logistics customer service through the platform. For example, ZTO express delivery to Zhongtong official website requires manual service. Tell the human customer service that you want to reject it, and the customer service will help you return this piece.

There is no need to pay for rejection, because the freight has been paid when sending the mail. If the mail is collected, it may generate double freight once and for all, especially SF Express ... This should be noted.

One drawback of this method is that the recipient must cooperate with the rejection, because the sender can't refuse. In contrast, I personally suggest that you choose the first method.

The above two methods are more economical, and there is no other better method ~ Similarly, if the goods you bought are delivered, you can also use the second method. If the recipient has signed for the parcel, he can't refuse it any more, so the premise of rejection is that the courier has not signed for it.

It should be noted that if you intercept the return, the freight you paid when sending the mail cannot be refunded, because it has been sent, and even if it has not arrived at the destination, the freight has already been generated, and it is caused by your personal reasons. You can't ask the website to refund the freight.