Is it effective to petition the State Bureau for Letters and Calls by mobile phone?

After the entry into force, Xiaoming refused to accept the land acquisition behavior made by the government department, which was a matter of accepting letters and visits. According to the regulations on letters and visits, ordinary people can make suggestions or opinions to the following subjects. If they are dissatisfied with their duties, they can make letters and visits to the relevant administrative organs:

1. Administrative organs and their staff;

2 organizations authorized by laws and regulations to manage public affairs and their staff;

3 enterprises and institutions providing public services and their staff;

4. Personnel appointed and dispatched by state administrative organs in social organizations or other enterprises and institutions;

5. Villagers' committees, residents' committees and their members. Xiaoming's hometown is in the urban-rural junction of a county. With the expansion of the city, his family's land was expropriated. His parents used to make a living by farming, and they lost their livelihood. The compensation they get is not enough for the elderly, and there is no subsistence allowance and relief, and their lives are in trouble. Xiao Ming thinks that the compensation is unfair and the land acquisition is tricky, and no one pays attention to it in the village and township. In desperation, the family began to "petition".

According to the latest data from the State Bureau of Letters and Calls, in the first half of this year, the total number of letters and visits nationwide decreased by 65,438 +08% year-on-year. In the two years since the reform of letters and visits, the number of people "appealing to Beijing" has been declining, and the structure of letters and visits in the "inverted pyramid" has also changed quietly: last year, the proportion of letters and visits accepted at the national, provincial, municipal and county levels was about 7 .5%, 19.6%, 33 .8% and 39% respectively, basically forming a "positive pyramid".

However, for a long time, letters and visits have been equated with "petitions". Many people don't know what they can petition, where to go, who to look for and how to petition, and even step on the legal red line in the process of petition. The following story will tell you how to conduct letters and visits correctly.

What can I petition for?

What does the bureau care about?

These things are not within the scope of acceptance of the petition department:

1. belongs to the functions and powers of people's congresses at all levels, people's courts, people's procuratorates and procuratorates at or above the county level. -Renmin University, law hospital and procuratorate hospital are not under the control of the petition department.

2. It has been or should be settled through legal channels such as litigation, arbitration and administrative reconsideration according to law. -Matters involving lawsuits, laws and other legal channels will not be accepted.

3 has been accepted or is being processed within the time limit; There are handling opinions and within the review period, or there are review opinions and within the review period. -It shall not be accepted repeatedly during the processing period.

4. Existing review opinions; Failing to apply for reexamination or reexamination within the prescribed time limit. -Those that have ended will no longer be accepted.

Tip: The Regulations on Letters and Visits stipulates that letters and visits that should be resolved through legal channels such as litigation, arbitration and administrative reconsideration according to law should be submitted to the relevant authorities. Letters and visits that fall within the functions and powers of people's congresses at all levels and their standing committees, courts and procuratorates should be submitted separately.

Where can't I go to petition?

When Xiaoming and grandpa were in Beijing, there was an episode.

After being "shut out" by the State-Family-Letters and Calls Bureau, Grandpa didn't want to come for nothing. He went to Tiananmen Square with petition materials and wanted to avenge himself. Unexpectedly, when the police found out, he dissuaded him and told them that it was wrong for you to petition in a place other than a place for letters and visits.

Tip: According to the Regulations on Letters and Visits, if a complainant proposes a letter and visit in the form of a visit, he shall do so at a reception place established or designated by the relevant authorities.

What are the ways of letters and visits?

Xiao Ming wants to "petition", there are mainly five ways to petition:

1. Write a letter;

2. Online letters and visits (including writing emails);

3. make a phone call;

4. send a fax;

5. visit

Tips: What we usually call "petitioning" generally refers to visiting. In fact, in addition to the traditional two-legged visit, there are faster and simpler ways to "petition" without leaving home.

At present, online letters and visits are gradually emerging and have become the main channel for letters and visits. According to the statistics of the State Bureau for Letters and Calls, from June to June this year, 4 1% of the national letters and visits were online, and the number of online letters and visits exceeded the number of visits (37%) and letters (22%) respectively.

Overall, the total number of letters and visits is declining. In 20 14, the total number of letters and visits nationwide decreased by 4.4%, and the decline rate reached 18% from June to June this year.

Can letters and visits only go to the petition department?

"Petition" is not limited to the Bureau of Letters and Calls. There are many departments that accept letters and visits, and most national ministries, local governments and committees have windows to undertake letters and visits.

For example, Xiao Ming feels that the local government illegally expropriates land and can go to the land department to complain; If you think that village cadres have embezzled compensation, you can report it to the Commission for Discipline Inspection; Xiaoming's parents can't apply for subsistence allowances and assistance, so they can go to the civil affairs department to consult and reflect.

What should I do if there are multiple departments involved, or "three concerns" or I don't know who is in charge? You can find the petition department to reflect.

Tips: there is division of labor and specialization in the industry. It is suggested to find the functional department first when making letters and visits, and the person who tied the bell must be the one who untied the bell.

Is it feasible to leapfrog?

Seeing that the bulldozer destroyed all the crops in the field, Xiaoming's grandfather was very anxious and wanted to go to Beijing to complain. Xiao Ming couldn't persuade him and didn't trust the old man, so he followed his grandfather to Beijing.

In the people's visiting reception room, the Communist Party of China (CPC)-the Communist Party of China (CPC)-the Communist Party of China (CPC)-the Communist Party of China (CPC)-the Communist Party of China (CPC)-the Communist Party of China (CPC)-the Communist Party of China (CPC)-the Communist Party of China (CPC)-CPC-CPC-CPC-CPC-CPC-CPC-CPC-CPC-CPC-

"According to the relevant regulations of step-by-step visits according to law, your affairs should be reported to the county." The interviewer patiently explained to Grandpa Xiaoming which department he should look for, and he could also go to the county joint reception hall for "one-stop handling".

Although grandpa Xiao Ming understood, he was still unwilling and went back to the province to try his luck. As a result, the provincial bureau for letters and calls also asked him to find the relevant departments in the county or city first.

Tip: "Regulations on Letters and Visits" stipulates "territorial management and graded responsibility" and "who is in charge and who is responsible". Visits should be made to the authorities at the same level or at the next higher level that have the right to handle according to law. In May last year, after the implementation of the relevant measures of step-by-step visits according to law, petition departments at all levels no longer accepted leapfrog petitions.

Last year, the reception volume of letters and visits at the national, provincial, municipal and county levels accounted for about 7.5%, 19.6%, 33.8% and 39% respectively, basically forming a "positive pyramid" structure.

Where will the letter to * * * be sent?

Xiao Ming thinks it is more convenient to write a letter and petition, so he finds paper and pen, to whom? It can be written to the letters and calls bureaus at all levels from the central government to the county, or to government departments at all levels. Of course, you can also write letters to leaders at all levels.

Xiao Ming thought about it and decided to write to the country. He wrote in the letter that No Country for Old Men, an old man who lost his land at home, hoped that the state would help them and care for landless farmers like them.

Xiao Ming wrote the highest name on the envelope, affixed a stamp and dropped the letter into the mailbox. A few days later, the letter was sent to the State Bureau for Letters and Calls.

Tip: At present, the State-Family-Letters and Calls Bureau receives about 2,000 letters every day, of which 2/3 are addressed to the state. Most of these letters express personal demands, and about 15% are opinions and suggestions. Important letters will be submitted in the original and placed on the straight table. Other letters will be submitted by list submission and comprehensive information submission, and will also be forwarded or distributed downwards.

The National Bureau of Letters and Calls has eight departments, and each province has 1-2 people to handle letters.

How to operate online letters and visits?

Xiao Ming heard that neighbors also collected "petitions" for land, but instead of writing letters, they went online.

Can I petition online? "Are you out?" Neighbors demonstrate to Xiao Ming step by step in front of the computer: log on to the website of the State-Home-Letters and Calls Bureau, click on the "Online Letters and Calls" column, and enter the page of the State Letters and Calls Office:

1. Real name registration: name, ID number and mobile phone number are required.

2. Writing letters online: seeking solutions and complaint points "complaint requests" and putting forward opinions and "suggestions collection" to the party and the government.

3. Submit a letter: You can choose the location of the incident, the type of the problem, whether it is allowed to be made public, etc. , you can also add joint names and attach attachments.

4. Inquiry and evaluation: You can not only "track" the progress of handling letters and visits, but also evaluate whether you are satisfied.

Tip: At present, online letters and visits generally require real names, and some provincial and municipal letters and calls bureaus do not require real-name registration on their websites, but remind petitioners that this will affect the verification process. When submitting a petition online, even if the "Allow Disclosure" option is checked, only the contents of the petition will be disclosed, and personal information will be protected.

What is illegal in the petition office?

According to the regulations on letters and visits, some things will step on the "legal red line":

1. Fabricate and distort facts, falsely accuse and frame others.

2. Harm the interests of the state, society and the collective and the legitimate rights of other citizens.

(1) illegally gathering around the offices and public places of state organs, containing or attacking state organs, intercepting official vehicles, or blocking or blocking traffic;

(2) Carrying dangerous goods and control devices;

(3) Insulting, beating, threatening the staff of state organs or illegally restricting the personal freedom of others;

(four) stay in the reception place for letters and visits, stir up trouble or abandon people who can't take care of themselves in the reception place for letters and visits;

(5) Inciting, colluding, coercing, inducing by property, manipulating others' letters and visits behind the scenes or taking the opportunity to collect money in the name of letters and visits;

(six) other acts that disrupt public order and endanger the state and public security.

Tip: Never do these things!

Calling the mayor's hotline is also a petition

Xiaoming's parents have only primary school education, but his grandparents have never been to school and can't write. It is a little difficult for them to write letters and surf the Internet. What about "petitioning" You can call. How to get the telephone number of letters and visits?

1. Open the website of the State-Home-Bureau for Letters and Calls, and click on "Local Letters and Calls Department" and "Letters and Calls Department of Ministries and Commissions" to find out the letters and visits of various provinces and ministries.

2. Open the websites of the letters and calls bureaus of various provinces and cities, and you can find the letters and calls from the letters and calls departments of local provinces, cities and counties and the letters and calls committees.

3. Please call 1 14 for consultation.

Tips: Many provinces and cities have opened hotlines for governors, mayors and district heads like "12345", which is also a channel for letters and visits.

What should I do if I refuse to accept the handling opinions?

Xiao Ming is not satisfied with the handling opinions of the county land and resources bureau. What should I do? You can ask the county government or the Municipal Bureau of Land and Resources for review. If you are still not satisfied with the results of the review, you can also request a review from the municipal government or the Provincial Department of Land and Resources, but all the reviews must be conducted within the specified time.

1. Review: If the administrative organ at the next higher level of the original handling organ is requested to review within 30 days, a written review opinion shall be made within 30 days.

2. Review: submit a review request to the administrative organ at the next higher level of the review organ within 30 days, and submit a written review opinion within 30 days.

In addition, there is also a time limit for handling letters and visits. If you haven't notified them within 15 days and haven't settled them within 90 days, you can give a bad review!