What is the self-pickup point at Jingdong Mall? Where can I go to pick up goods?

The self-pickup point is a fixed location provided by JD.com to facilitate customers to receive goods. The delivery method of door-to-door pick-up requires customers to go to the designated pick-up point to pick up the goods.

The self-pickup point is a pickup service outlet set up by JD.com’s delivery service for customers. JD.com provides a fixed pick-up location to facilitate customers to receive goods (for example, when it is inconvenient to sign for express delivery at work, etc.).

Customers can select the nearby self-pickup point information in the "Consignee Information" column on the order submission page, and the delivery method displays "Door-to-Door Pickup" (if there is no optional self-pickup point, it means that the address is temporarily unavailable. Self-pickup is supported, please choose other delivery methods). When the order arrives at the self-pickup point, the system will notify you of the pickup via SMS.

The system will display all pickup points in the area based on the filled in delivery address. When customers enter address information, try to enter an accurate address so that the system can search for more accurate pickup point information that is closer to the customer (pickup point location query).

Extended information:

Notes on door-to-door self-pickup

1. Self-pickup points with the word "DIY" provide DIY installation services.

2. Community self-pickup points, convenience store self-pickup points, and passenger terminal self-pickup points will not accept goods that need to be returned or exchanged for repair.

3. Self-service pick-up point process and precautions:

1. When placing an order, select "Door-to-door pick-up" in the payment and delivery method column. Select the corresponding self-service pick-up container in the method and save it;

2. After submitting the order, please pay attention to the order status and pay attention to check the text messages;

3. When the order status displays "Door-by-door pick-up" "Pickup" or after you receive the "Pickup SMS", please use the order number and pickup code to pick up the goods at the corresponding self-service pickup locker;

4. After arriving at the self-service pickup locker, please enter the order number and pickup code or directly Scan the QR code for delivery for identity verification;

5. After the verification is correct, please follow the system prompts to swipe the debit card at the POS machine to complete the payment;

6. After the payment is completed, the system Automatically unbox and pick up goods.

7. When the self-service pick-up container is full, you will not be able to select the corresponding self-service pick-up container to place an order;

8. Due to the size limit of the self-service pick-up container, only some products are supported. Category;

9. The POS machine only supports payment by debit card, and does not currently support payment by credit card;

10. The self-service pick-up cabinet does not accept after-sales parts, such as repairs and returns. , Replacement, etc.

Reference source:

Jingdong Mall-Help Center (What is self-pickup?)

Jingdong Mall-Help Center (Precautions for door-to-door self-pickup)