How to fill in other supporting information when appealing to Douban account?

Douban official sends an email or calls it to negotiate a complaint.

Entering an account login in the Douban interface will pop up a mailbox, through which you can appeal, or call the official phone of Douban to negotiate a complaint. Douban is a community website.

This website was founded on March 6th, 2005 by Bai Yang's screen name Abei. Complaints need to be bound to a new mobile phone number. As the login certificate of the account, the complaint needs to fill in the account-related information form as the basis for audit. Complaints will be reviewed within 1-3 working days and sent to your newly bound mobile phone by SMS. In addition, you can call Douban customer service to explain your situation, and customer service will solve this problem for us. If it is really excusable, it can be unsealed. If your fault is really deep, there is no hope of unsealing it.