What should I do if I don't receive the balance change reminder from ICBC?

1. Confirm the transaction. You can first check the transaction details of this account through our personal online banking to confirm whether there is any transaction in this account. Please log in to personal online banking and select the "My Account" option. Select "Account Inquiry". Click Detailed Query, select the account where the transaction occurred, select the start and end date according to the prompt, and then click Query.

2. After checking the service status to confirm the transaction, you can check whether the service status of the balance change reminder service is normal and whether the reservation number and initial amount are correct through personal e-banking. Please log in to your personal online banking, select the "Industrial Bank" option, and then select the "My Industrial Bank" option. In ICBC's customized credit service project, find the "balance change alert" service, and check whether the "customized service account" option is an account with transactions. If the account has a custom reminder service, click the "Modify" button under the "Operation" option to view the service status. On the next page, check whether the service status is normal and whether the current service cycle is valid.

3. Check whether the sending method and current mobile phone number are correct. To change the mobile phone number for receiving SMS, please select another mobile phone number, enter the mobile phone number according to the system, and then click OK. This operation requires a security check. Insert the U shield according to the prompt (take the U shield as an example), get the verification code by reading the short message, and enter the verification code in the corresponding position on the page. Click OK and sign the transaction. On the next page, change your mobile phone number to receive SMS and follow the instructions.

4. Contact customer service If the customized balance change reminder service card number, cashier's mobile phone number, service expiration date (start and end date) and other information are correct, but you still encounter this problem, I suggest you use the cashier's SMS mobile phone number to call our customer service at 95588, and the manual service will check the details for you.

1.65438+1October 19 IT homepage news, according to the official announcement of the customer service department of China Industrial and Commercial Bank, its official WeChat account "WeChat balance change reminder" function will be launched at 22:00 on1October 20th, 65438, so please pay attention! It is understood that in addition, China Industrial and Commercial Bank said that mobile banking has supported one-click receipt of Jung balance changes.

2. If your ICBC account only receives balance change reminders through Junlian application, you can now adjust ICBC mobile banking application to receive balance change reminders for free. One-click adjustment method: log in to ICBC Mobile Banking App, click the "Message Center" icon in the upper right corner of the homepage, and a one-click adjustment item will pop up. You can complete the adjustment according to the prompt.

3. Tip: If there is no adjustment prompt after entering the information center, please update the application to the latest version and try again. ICBC Mobile Banking App can receive and manage account change information such as debit cards and credit cards, and clearly display account entry information. Financial management, deposit maturity reminder, mortgage, credit card repayment reminder, counter scanning code retrieval, transaction evaluation, birthday reminder. And other integrated information services. The SMS reminder of ICBC's mobile banking adopts card-type SMS, which directly provides related services such as details, balance, electronic loan, payment and loan.

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