What should I do if the glory watch ES does not receive the message push?

Please follow the following steps to check the relevant settings:

1. Please check whether Glory Watch ES and Huawei Health App are the latest versions. If not, please upgrade to the latest version first.

2. Please check whether the "message notification" switch in the device details on Huawei Health APP is turned on, and turn on the switch of the third-party software you need to push in the "message notification" interface.

3. The message push function can only push the information pushed to the status bar of the mobile phone to the glory watch ES. Please make sure that the message can be pushed to the status bar of the mobile phone.

(1) Android users (take EMUI 10. 1 as an example): open the phone "Settings >; Notification, turn on the Allow Notification switch, and set the Allow Notification in New Message Notification & Banner Notification &; The Screen Lock Notification switch is turned on.

(2)iOS users: select "Settings >"; Notification ",select the corresponding application, turn on the" Allow Notification "switch, and ensure that the switch is displayed in the" Notification Center ".

Note: when supporting iOS 1 1.0+ system, you need to set >; Select the corresponding application (such as "WeChat" and "QQ"). ) and turn on the "history display" switch, otherwise the message cannot be pushed to the glory watch ES.

For mobile phones with iOS 13 and above systems, if the "Display Preview" status of an application is changed to "Never" in the "Settings-Notification" of the mobile phone, the mobile phone system will no longer send messages to Glory Watch ES, so Glory Watch ES will not receive messages.

4. Please confirm that you have not logged into a communication software on the PC or stayed in the chat interface of a communication software, because the message status bar of the mobile phone will not receive a message notification at this time, so the glory watch ES will not receive a message reminder.

5. Please ensure that the glory watch ES is normally connected to the mobile phone Bluetooth, and the data is normally synchronized through Huawei Health App.

6. Please ensure that the "notification right" of Huawei Health App is enabled.

7. Please confirm that Huawei Health App will join the background protection.

Huawei mobile phone: Huawei Health App has been added to the background protection white list by default, and no additional settings are required; However, it is recommended that you set Huawei Health App as "lock" in the background.

Specific path: Please click the "Recent Task Manager" button below the mobile phone (the square button on the far right of the Home button of the mobile phone) to find Huawei Health App, click the drop-down button or click the "Lock" icon directly to lock Huawei Health App to prevent Huawei Health App from being cleaned up by the mobile phone in the background. (If the lock is invalid after the phone is restarted, Huawei Health App needs to be re-locked).

Non-Huawei mobile phone: You can click the connected device on the Devices page of Huawei Health App, select the corresponding mobile phone model in the Background Operation Protection Guide, and view the specific setting path.

8. If there is no problem with the above settings, please restart the phone, reconnect the Glory Watch ES and try again.