Is the Yucheng long-distance hotline 12345 useful?

Useful, but the 12345 hotline is limited.

Extended information:

12345 is the 12345 government service convenience hotline, which refers to the telephone number 12345, mayor’s mailbox, mobile phone SMS, mobile client, Weibo, A public service platform composed of WeChat and other methods that specializes in handling hotline matters. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

On January 6, 2021, the General Office of the State Council issued the "Guiding Opinions on Further Optimizing the Local Government Service Convenience Hotline" (Guobanfa [2020] No. 53) to further optimize the local government service convenience hotline. Improve the level of government services for businesses and people.

The situation of the 12345 service hotline varies in different places. It is generally established by the people's governments of various municipalities in different ways. It generally includes telephone 12345, Internet 12345, etc.

The 12345 service hotline is generally used for:

1. Consultation on administrative functions and responsibilities, policies and regulations, work procedures and other public service information;

2. Complaints, opinions and suggestions on administrative management, social management, and public services;

3. Asking for help on non-emergency management and services within the scope of administrative powers;

p>

4. Reporting of illegal activities by citizens, legal persons and other organizations that endanger the safety of people's lives and property, endanger the safety of public property, and affect economic and social development;

5. Report to the government Praise the department and its staff for their work efficiency and administrative effectiveness.

The 12345 hotline, in accordance with the principle of "response must be answered, must be answered", categorizes and integrates the services set up by departments at all levels to provide business inquiries, consultations, complaints, help, and public services to the public. Non-emergency government affairs hotline for collection of opinions and suggestions, opinion polls, etc.

The work of the 12345 hotline must accept the legal supervision of the people's congress deputies at the same level and the democratic supervision of the CPPCC members. The operation status of the 12345 hotline and the handling status of each department shall be reported as required, and shall be disclosed to the public through appropriate means. Actively accept social supervision; comprehensively use various methods such as system supervision, written supervision, special supervision, and instruction supervision to urge and supervise the handling of the undertaking units. Through all-round supervision and various forms of supervision, all units are encouraged to perform their duties conscientiously and ensure that "everything is responded to and implemented" for the masses' demands.