The most effective way for consumers to complain about businesses

The most effective way for consumers to complain about merchants

The most effective way for consumers to complain about merchants is that the existence of laws is crucial in life. This is also to protect each of us. We have the conditions to safeguard our own rights, and the law also protects us in all aspects. The following are the most effective ways for consumers to complain to merchants. The most effective way for consumers to complain about merchants 1

Chinese law stipulates that there are the following ways to report merchants: First, you can negotiate with the operator to find a solution. Then you can also report it to the Consumer Association and let the Consumer Association mediate. Secondly, you can file a lawsuit with some relevant administrative departments, and submit it to an agency for arbitration based on some arbitration agreements reached with the operator. Finally, you can file a lawsuit with the local people's court.

The "Consumer Rights and Interests Protection Law" stipulates that

There are five ways to resolve consumer disputes. These five ways allow consumers to choose independently:

1. The operator negotiates to resolve it;

2. It is to request the consumer association for mediation;

3. It is to appeal to the relevant administrative department;

4. It is based on the relationship between the operator and the operator Submit the arbitration agreement reached by the parties to institutional arbitration;

5. File a lawsuit in the People's Court.

2. Does complaining 315 have any impact on businesses?

It does. 12315 is the consumer rights protection hotline set up by the industrial and commercial administration department. When consumers are infringed upon their rights during consumption, they can Call this number to make a complaint. After investigation, if the industrial and commercial administration department finds that a merchant has violated the law, it will impose administrative penalties. If the merchant operates illegally or infringes upon the law and causes losses to consumers, the consumer association can mediate. If mediation fails, the parties may be advised to enter judicial proceedings to resolve the dispute.

Article 55 of the "Consumer Rights and Interests Protection Law" If an operator commits fraud in providing goods or services, it shall increase compensation for the losses suffered by the consumer at the request of the consumer. The amount of increased compensation shall be the amount of the consumer. Three times the price of goods purchased or the cost of receiving services; if the amount of additional compensation is less than 500 yuan, it shall be 500 yuan. If the law provides otherwise, such provisions shall prevail.

3. What complaints do merchants fear most before refunding?

If it is a large brand merchant, the complaint that merchants fear most is counterfeit sales. It will be best if you complain to the Industrial and Commercial Bureau or the 315 exposure platform. But there needs to be enough evidence. As long as the evidence is sufficient, the merchant will be punished accordingly.

Article 11 of the "Consumer Rights and Interests Protection Law" If consumers suffer personal or property damage due to purchasing or using goods or receiving services, they have the right to obtain compensation in accordance with the law.

In summary, we know that if you buy fake products from a physical store, you can call the 12315 complaint reporting hotline. It is the national unified complaint hotline. And whether you are shopping online or offline, you can make a complaint by calling this number. The most effective way for consumers to complain to merchants 2

The most effective way for consumers to complain

At present, the departments that handle product quality problems in our country include the industrial and commercial administration department, the quality and technical supervision department, and the consumer protection department. associations, enterprise authorities, commodity inspection departments and people’s courts.

In terms of product quality supervision and inspection, the State Council has clearly defined the division of labor between the State Administration for Industry and Commerce and the State Bureau of Quality and Technical Supervision as follows:

1. In the fields of production and circulation, all products Quality responsibility issues are investigated and dealt with by the State Administration of Quality and Technical Supervision and its affiliated quality and technical supervision agencies at all levels; if assistance from the industrial and commercial administrative authorities is needed, the industrial and commercial administrative authorities will provide cooperation.

2. If illegal acts of producing and distributing adulterated or counterfeit products are discovered during market management and trademark management, the industrial and commercial administrative agencies shall investigate and deal with them, and the quality and technical supervision departments shall cooperate.

3. Any act of reselling or deceptively selling inferior goods in the market shall be investigated and punished by the industrial and commercial administration authorities; if assistance from the quality and technical supervision department is required, the quality and technical supervision department shall to assist. Anything discovered by the quality and technical supervision department will be investigated and dealt with by the quality and technical supervision department; if assistance from the industrial and commercial administrative authorities is needed, the industrial and commercial administrative authorities will provide assistance. The same problem cannot be dealt with repeatedly.

2. What materials should consumers provide when making complaints to the Consumers Association?

When consumers complain to the Consumers Association, they must provide written materials or detailed oral transcripts signed and sealed by the complainant. The content is as follows:

(1) The complainant’s name, address, postal code, phone number, etc.;

(2) The respondent’s unit name, detailed address, postal code, etc. , telephone number, etc.;

(3) The date, product name, brand, specification, quantity, measurement, price, etc. of the goods purchased or services received;

(4) Damage and Negotiations with operators;

(5) Vouchers (copies of invoices, warranty certificates, etc.) and relevant supporting materials.

3. Who to claim for damages to consumers’ rights

1. If consumers’ legitimate rights and interests are damaged when purchasing or using goods, they may demand compensation from the seller. After the seller makes compensation, if it is the responsibility of the producer or other sellers who provided the goods to the seller, the seller has the right to recover compensation from the producer or other sellers. (Product defect liability, the statute of limitations is 1 year)

2. Consumers or other victims who cause personal or property damage due to product defects may demand compensation from the seller or the manufacturer. . If it is the responsibility of the producer, the seller has the right to recover compensation from the producer after making compensation. If it is the responsibility of the seller, the producer has the right to recover compensation from the seller after making compensation. Consumers whose legitimate rights and interests are harmed when receiving services may request compensation from the service provider. (For product defect liability, the statute of limitations is 2 years, and the maximum period shall not exceed 10 years after the first delivery to the original consumer)

3. When consumers purchase and use goods or receive services, their legitimate rights and interests are harmed. If the original enterprise is divided or merged, you may claim compensation from the enterprise that assumes its rights and obligations after the change.

4. If an illegal operator using another person’s business license provides goods or services and harms the legitimate rights and interests of consumers, consumers may demand compensation from the operator or the holder of the business license.

5. If consumers purchase goods or receive services at trade fairs or rental counters and their legitimate rights and interests are harmed, they may demand compensation from the seller or service provider. After the trade fair ends or the rental period of the counter expires, you can also claim compensation from the organizer of the trade fair and the lessor of the counter. The organizer of the trade fair and the lessor of the counter shall have the right to recover compensation from the seller or service provider.

6. If consumers’ legitimate rights and interests are harmed because an operator uses false advertising to provide goods or services, they may demand compensation from the operator. If an advertising operator publishes false advertisements, consumers may request the administrative department to punish them. Advertising operators who fail to provide their real names and addresses shall be liable for compensation. The most effective ways for consumers to complain about merchants 3

1. What are the ways for consumers to complain about online shopping?

1. Complain to the trading platform. File a complaint to the trading platform and provide the evidence you have, including physical objects, chat records, invoices, transaction records, etc. Generally, online shopping platforms have corresponding complaint mechanisms. If the complaint is true, there will be a severe punishment mechanism to redeem yourself. loss.

2. Complain to the Consumers Association. Just like in physical stores, you can also complain to 12315 Consumers Association if there is a transaction dispute during online shopping. Consumers should also keep shopping vouchers and other evidence. Need to be reminded that most online shopping dealers are out of town. When receiving goods, consumers should pay attention to check the official seal of the bill and make a complaint to the Consumers Association where the official bill seal is located based on the territorial principle.

3. Complain to the express company. Sometimes there is a problem with the goods purchased online during the delivery process. It is not the merchant's intention to deceive. The courier company should be held responsible for any damage to the goods. You can call the courier company to complain. There are dedicated complaint platforms on websites such as the State Post Bureau, and you can also get compensation.

4. Complain to 12345. In order to strengthen public services, local government departments have established a 12345 citizen service hotline. After citizens call the hotline, the handler will promptly transfer the complaint to the relevant department for handling. Relevant departments will reply to the public after handling the matter. Because the relevant departments must also feedback the handling results to the citizen service hotline and include them in the assessment, complaints can generally be resolved better.

5. Complain and report the case to the public security organ.

When the deception is serious and involves a large amount of money, it constitutes online shopping fraud and violates the law. You need to report the case to the public security department and request the public security department to intervene. This will not only prevent more consumers from being deceived, but also help you reduce property losses. .

2. Forms of price fraud involved in online shopping

1. The product name, origin, specifications, grade, quality, unit of measurement, price, etc. of the goods indicated on price tags, price lists, etc. Or the service items, charging standards and other relevant contents are inconsistent with the actual situation, and this is used as a means to induce consumers or other operators to purchase.

2. For the same product or service, two price tags or price lists are used at the same trading place to attract customers at a low price and settle at a high price.

3. Use deceptive or misleading language, text, pictures, measurement units, etc. to indicate prices to induce others to trade with you.

4. The marked market lowest price, ex-factory price, wholesale price, special price, top-quality price and other prices indicate no basis or comparison.

5. The marked discounted goods or services are sold at reduced prices, and the discount range is inconsistent with the actual price.

6. When selling processed goods, the processed products and the price of the processed products are not marked.

7. When selling goods and providing services in the form of extra-price gifts, failing to truthfully indicate the name and quantity of the gift items or that the gift items are fake or inferior goods.

8. When purchasing and selling goods and providing services with additional price conditions, the additional conditions are not indicated or are vaguely indicated.

9. Fictitious original prices, fictitious reasons for price reductions, false discounts, false claims of price reductions or upcoming price increases, to trick others into buying.

10. Price commitments are made before purchasing, selling goods and providing services, but they are not fulfilled or not fully fulfilled.

11. Falsely claiming that the acquisition or sales price is higher or lower than the acquisition or sales price of other operators, to induce consumers or operators to conduct transactions with them.

12. Adopting means such as adulteration, adulteration, passing off fake goods as genuine goods, passing off inferior goods as good goods, shortage of quantity, etc., so that the quantity or quality does not match the price.

13. The prices of goods and services subject to market-adjusted prices are falsely referred to as government-priced or government-guided prices.

It is relatively common for consumers to shop online, especially the handling of related matters. On the one hand, it needs to be based on the actual shopping situation, and on the other hand, it also needs to be based on the causes. Complaints are handled based on the factual consequences and harms, and the specific circumstances can be determined based on actual circumstances.