Changchun Housing Provident Fund service hotline 12329 will be opened on the 21st

New Culture News reported on January 17, 2013. Recently, reporters learned from the Changchun City Housing Provident Fund Management Center that the Changchun City 12329 housing provident fund hotline was officially opened on January 21.

At this stage, the 12329 hotline mainly provides manual connection services, replacing the original provident fund business consultation hotline 88943401, and provides housing provident fund business consultation, handling procedures, network inquiry services and complaints to the majority of deposit-paying units and employees. Suggestions and other basic services. At the same time, the self-service voice inquiry service hotline 85889500 will continue to be maintained to provide housing provident fund account information inquiry services for the majority of payment units and employees.

The 12329 service hotline implements a 5-day manual service system from Monday to Friday (excluding statutory holidays), and the service hours are: 8:30~16:00. Communication fee standards are implemented in accordance with relevant regulations of the Ministry of Industry and Information Technology. Only local telephone charges are charged and information service fees are exempted. Users within Changchun City can directly dial 12329. Users from other places need to dial the long-distance area code 0431 before this number. After the service hotline is opened, it can answer multiple hotline calls at the same time, which can greatly alleviate the problem of employees making calls for provident fund consultation.

Currently, the Housing Provident Fund Center is actively developing its business system and customer service system. Once officially launched, it will achieve multi-channel, all-round, and high-quality customer service.

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