Why didn't my bank card send me a message?

If you don't receive SMS notification of debit card account change, there are several reasons:

1. Customer's reason: the phone was turned off, the memory was full, the phone was out of service, and the phone stopped. Because the short message is valid for 24 hours, it will not be sent after the time limit.

2. Operator's reasons: It may usually be caused by factors such as network failure.

3. Other external reasons: mobile phone firewall application, Trojan horse or other virus software.

If you can't receive the SMS, please call the customer service hotline of China Bank at 95566, or you can go to BOC outlets with your debit card and your valid ID card to inquire about the signing of SMS notification.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.