Transportation management office telephone 24-hour hotline

The complaint telephone number of Transportation Management Bureau: 12328 is the national transportation service supervision telephone number. After dialing, you can ask the staff for the transfer calls of the provinces.

Article 2 of the Measures for the Administration of Traffic and Transportation Service Supervision Telephone. 12328 specifies the telephone number. The term 12328 as mentioned in these Measures refers to the telephone number of social public service supervision provided for natural persons, legal persons or other organizations, and is used to accept complaints, reports, information consultation and opinions in business fields such as highways, waterways, road transport (including urban passenger transport), maritime search and rescue, and maritime salvage.

Responsibilities of the Transportation Authority:

1. Implement national laws, regulations, rules and policies related to transportation, draft local regulations, government regulations and policies and measures of this Municipality, and organize their implementation; Draw up the transportation development strategy, investigate and study the major problems in the reform and development of the transportation industry, and put forward countermeasures and suggestions.

2, organize the preparation of the city's transportation infrastructure construction and transportation industry long-term development planning; Participate in the study of special traffic planning in urban master planning and regulatory detailed planning; Responsible for the audit of traffic impact assessment scheme of large-scale urban construction projects; Responsible for the review of traffic content in the planning and design scheme of municipal road construction projects;

Participate in the preliminary design review of municipal transportation infrastructure construction projects; Organize the preparation of preliminary work proposal plan and annual construction proposal plan for municipal transportation infrastructure construction projects; Organize the preparation of the annual plan for the maintenance of transportation infrastructure and transportation industry, and organize the implementation, supervision and management.

3, responsible for the city's transportation infrastructure administration and transportation industry management; To undertake the supervision responsibility of the highway construction market and the road and waterway transportation market, and coordinate and promote the development of the transportation industry; Responsible for the administrative license of the transportation industry; Participate in the formulation of modern logistics development strategy and planning, and put forward relevant policies and standards; Guide the transportation industry to save energy and reduce emissions.

4, undertake the supervision responsibility of the city's transportation industry safety production; Responsible for organizing and coordinating traffic safety emergency, assisting relevant departments in investigating and handling major traffic accidents, and undertaking the specific work of Beijing Traffic Safety emergency headquarters; Responsible for traffic organization and traffic facilities guarantee in major emergencies; Responsible for the safety management of railway crossings.

5, responsible for the preparation of the city's traffic special funds annual use plan, and organize the implementation, supervision and management; Participate in the research and implementation of investment and financing policies for traffic development and construction; Responsible for the specific implementation, supervision and management of urban rail transit and other public transport franchise projects; Put forward suggestions on the charging policies and standards of the transportation industry.

6, formulate the city traffic science and technology development plan, annual plan and policy; Organize and guide the construction of traffic informatization and promote the construction of intelligent transportation system; Organize and guide the establishment, research, development, promotion and application of major transportation science and technology projects.

7. Coordinate and solve the comprehensive traffic problems in this Municipality, be responsible for the coordination of comprehensive traffic such as railways, civil aviation and postal services within their respective administrative areas, formulate traffic organization plans and supervise their implementation.

8, responsible for the publicity and education of the city's transportation industry, and organize the construction of spiritual civilization in the transportation industry.

9, responsible for the city's transportation industry's foreign exchanges and cooperation.

10, guiding, coordinating and supervising the county's traffic, road construction and maintenance, parking management, etc.

1 1, and undertake other tasks assigned by the municipal government.

Effective measures to deal with complaints and reports of the Transportation Management Bureau;

First, put yourself in the other's shoes and respect the demands of the masses.

First, we must firmly establish the concept of the masses and correctly understand and treat their reasonable demands. Second, put yourself in the people's shoes and be good at putting yourself in the people's shoes from different angles. Third, we should pay attention to the combination of emotion, reason and law, and cherish the heart of loving the people. Treat the demands of the masses with more enthusiasm, sincerity and concern.

Secondly, we must improve the process to ensure that complaints are handled quickly and efficiently.

When handling complaints and reports, it is necessary to further improve the handling process, and do a good job in the aspects of complaint acceptance, transfer, investigation and handling, reply and return visit at the first time to ensure the timeliness of complaint handling.

Complaints and reports are often directed at a certain time or period, and the development of events is a dynamic process. If it is not investigated in time, it will bring difficulties to investigation and evidence collection. It is difficult to investigate the contents of complaints and reports, and it is even impossible to determine whether the contents of complaints and reports are true or not, and whether there are violations.

Third, we must strengthen supervision and assessment and promote responsibility in place.

Information feedback is an important link in complaint handling and an important basis for testing our work efficiency. It is necessary to firmly grasp the information feedback link, and establish a system of inspection, supervision and assessment for complaints and reports transferred to various functional departments and teams, and follow up the effectiveness and implement them one by one.

Fourth, establish a return visit mechanism to improve the quality of disposal.

After the reply to the complaint report is submitted to our bureau, the complaint reporting process of our bureau will also end. In order to improve the quality of work and the satisfaction of the masses, it is necessary to pay a return visit to the relevant parties in combination with the supervision work, not only to the complainant, but also to the respondent.

(5) Innovating ideas and changing ex post supervision into industry self-discipline.

In view of the high level of complaints and reports in the transportation industry, we should innovate our thinking and find new ways. The functional departments report the analysis report of complaints and reports every month, and the office conducts qualitative and quantitative analysis every quarter, and conducts special research in a timely manner to form a written report. For problems such as inadequate enterprise management and inadequate system implementation, warning and supervision are carried out in the form of industry notification.

Legal basis:

Interpretation of Regulations of the People's Republic of China on Road Transportation, Regulations on Road Freight Transportation and Station Management, Regulations on Road Passenger Transportation and Passenger Station Management, etc. , illegal operation can be understood as two parts:

1. Road transport operations: including road passenger transport operations (hereinafter referred to as passenger transport operations) and road cargo transport operations (hereinafter referred to as freight transport operations). The so-called road transport refers to the activities of transporting passengers or goods by means of transport on the road. Road transport activities can be divided into operating road transport and non-operating road transport according to whether they are for profit. Operating road transport, that is, road transport operation, mainly refers to road transport that provides services to the society, settles expenses or obtains remuneration. In the process of commercial road transportation, there are various settlement methods, including freight, handling fee and price, freight, handling fee and engineering fee, freight and labor fee, and contracting fee, in addition to freight settlement alone. Non-commercial road transport refers to road transport that serves my production and life without settlement of fees and remuneration.

(a) engaged in road passenger transport business without obtaining a road passenger transport business license; (two) engaged in bus passenger transport business without obtaining the business license of road passenger transport line.

(three) the use of invalid, forged, altered, cancelled and other invalid road passenger transport permits to engage in road passenger transport business; (four) beyond the licensing matters engaged in road passenger transport business.

3. Freight transportation: (1) engaging in the business of road freight transportation without obtaining the business license of road freight transportation; (2) Engaging in road freight transport business with an invalid, forged, altered or cancelled road freight transport business license; (3) engaging in road freight transport business beyond the permitted scope. Legal liability for illegal business operation (penalty): 1. Passenger transport: if the road transport management institution at or above the county level orders it to stop operating and has illegal income, it will confiscate the illegal income and impose a fine of more than 2 times 10 times; If there is no illegal income or the illegal income is less than 20,000 yuan, a fine of more than 30,000 yuan10,000 yuan will be imposed; Those who constitute a crime will be investigated for criminal responsibility according to law. The road transport management institution at or above the county level shall order it to stop its operation. If there is illegal income, the illegal income shall be confiscated and a fine of more than 2 times 10 times shall be imposed. If there is no illegal income or the illegal income is less than 20,000 yuan, a fine of more than 30,000 yuan10,000 yuan will be imposed. If a crime is constituted, criminal responsibility shall be investigated according to law.